IT Apprentice
We are looking for new talent to join our ever-growing team! You will be the first point of contact for all support tickets logged. You will be able to work well within a team and be able to work on your own and you will be confident in communicating via the phone, chat, or email.
Role
- Manage your own diary
- Manage tickets assigned to you
- Report to the Team Leader
- Monitor own SLA
- Liaise with customers
- Take inbound calls for support
- Assign tickets raised for support via email
- Log tickets onto the helpdesk system and take detailed notes in relation to a fault
- Provide assistance with other engineers
- Attend any training necessary
- Meet KPI’s
- Windows desktop repair and configuration
Training
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
- Learn on-premise and cloud-enabled technologies and services
- Learn technical content that aligns to and is relevant to employers and the market
- Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
- Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- QA LIMITED
- Working Week
- Monday to Friday, 9am - 5:30pm.
- Expected Duration
- 1 Year 5 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 9th June 2026
- Start Date
- Tuesday, 16th June 2026
Desired Skills
- Communication skills
- IT skills
- Organisation skills
Qualifications
- 3 of any subject GCSE, grade 4+ (A* - C) (Essential)
- Maths & English GCSE, grade 3+ (D or above) (Essential)