Customer Success Implementation Consultant – SaaS

Location: UK / Remote with occasional client visits

Type: Full-Time, Permanent

We are a fast-growing SaaS scale-up working with some of the world’s largest enterprises to transform how they manage governance, risk, and compliance across their supply chains. Our award-winning platform delivers measurable ROI, efficiency, and automation for global businesses — and we’re only just getting started.

As part of our next phase of growth, we’re looking for a Customer Success Implementation Consultant to join our Customer Success team and play a pivotal role in driving successful onboarding, adoption, and long-term client outcomes.

As a Customer Success Implementation Consultant, you’ll be the trusted advisor for enterprise clients as they adopt and expand their use of our platform. You’ll combine technical problem-solving, client engagement, and consultancy skills to ensure a seamless implementation journey and ongoing success.

You will:

• Lead clients through onboarding and implementation, ensuring smooth deployment and early adoption.
• Deliver workshops, training, and product demonstrations to client stakeholders.
• Troubleshoot and resolve technical issues, working closely with Product and Engineering teams.
• Develop and maintain documentation, runbooks, and FAQs to support clients.
• Translate business requirements into actionable technical solutions.
• Collaborate with Customer Success and Account Management on upsell opportunities.
• Provide first-line technical insight, managing tickets and escalating where appropriate.

You’re a natural problem-solver with strong client-facing and technical skills, and you enjoy helping businesses unlock value from SaaS platforms.

We’re looking for:

• 2+ years’ experience in SaaS implementation, solutions consulting, customer success, or technical account management.
• Confidence in client-facing roles — running workshops, training sessions, or onboarding programs.
• Strong technical problem-solving skills, ideally with SQL and data analysis (Regex knowledge is a plus).
• Ability to work cross-functionally with Product and Engineering teams.
• Excellent communication and documentation skills.
• Strong organisational skills, with the ability to balance multiple enterprise client priorities.

• Be part of a high-growth SaaS company making a global impact.
• Work on complex enterprise-level implementations that will stretch your skills.
• Excellent career progression opportunities as the business scales.
• Competitive package with generous benefits and team perks.
• A collaborative, supportive culture where innovation and problem-solving are valued.

If you’re passionate about delivering successful SaaS implementations and enjoy working directly with enterprise clients, this is your chance to make a big impact in a fast-moving SaaS business.

Apply now to take the next step in your Customer Success career.