Customer Success Implementation Consultant – SaaS

Customer Success Implementation Consultant – SaaS

Location: UK / Remote with occasional client visits

Type: Full-Time, Permanent

About the Company

We are a fast-growing SaaS scale-up working with some of the world’s largest enterprises to transform how they manage governance, risk, and compliance across their supply chains. Our award-winning platform delivers measurable ROI, efficiency, and automation for global businesses — and we’re only just getting started.

As part of our next phase of growth, we’re looking for a Customer Success Implementation Consultant to join our Customer Success team and play a pivotal role in driving successful onboarding, adoption, and long-term client outcomes.

The Role

As a Customer Success Implementation Consultant, you’ll be the trusted advisor for enterprise clients as they adopt and expand their use of our platform. You’ll combine technical problem-solving, client engagement, and consultancy skills to ensure a seamless implementation journey and ongoing success.

You will:

• Lead clients through onboarding and implementation, ensuring smooth deployment and early adoption.
• Deliver workshops, training, and product demonstrations to client stakeholders.
• Troubleshoot and resolve technical issues, working closely with Product and Engineering teams.
• Develop and maintain documentation, runbooks, and FAQs to support clients.
• Translate business requirements into actionable technical solutions.
• Collaborate with Customer Success and Account Management on upsell opportunities.
• Provide first-line technical insight, managing tickets and escalating where appropriate.

About You

You’re a natural problem-solver with strong client-facing and technical skills, and you enjoy helping businesses unlock value from SaaS platforms.

We’re looking for:

• 2+ years’ experience in SaaS implementation, solutions consulting, customer success, or technical account management.
• Confidence in client-facing roles — running workshops, training sessions, or onboarding programs.
• Strong technical problem-solving skills, ideally with SQL and data analysis (Regex knowledge is a plus).
• Ability to work cross-functionally with Product and Engineering teams.
• Excellent communication and documentation skills.
• Strong organisational skills, with the ability to balance multiple enterprise client priorities.

Why Join Us?

• Be part of a high-growth SaaS company making a global impact.
• Work on complex enterprise-level implementations that will stretch your skills.
• Excellent career progression opportunities as the business scales.
• Competitive package with generous benefits and team perks.
• A collaborative, supportive culture where innovation and problem-solving are valued.

If you’re passionate about delivering successful SaaS implementations and enjoy working directly with enterprise clients, this is your chance to make a big impact in a fast-moving SaaS business.

Apply now to take the next step in your Customer Success career.

Customer Success Executive, Project Manager, Project Management, Technical Consultant, Customer Success Manager (CSM), Client Success Manager, Customer Success Specialist, Customer Success Associate, Customer Success Executive (UK), Account Manager, Senior Account Manager, Client Services Manager, Customer Relationship Manager, Client Partner / Customer Partner, Strategic Account Manager, Customer/Client Engagement Manager, Onboarding Specialist / Onboarding Manager, Implementation Specialist / Implementation Manager, Customer Enablement Manager, Customer Experience Manager (CX), Customer Operations Manager (CX Ops), Customer Support Manager (if success + support combined), Community Manager / Customer Community Manager