Software Implementation Consultant / Customer Success Executive

We're working with an established and growing technology business looking to hire a Software Implementation Consultant to join their customer delivery team. This is an excellent opportunity for someone who enjoys working directly with customers to deliver successful software implementations from project kick-off through to go-live.

You'll play a key role in ensuring customers adopt the platform successfully by managing implementations, configuring solutions, coordinating integrations, and delivering a seamless onboarding experience.

The Role

• Lead software implementation projects for new customers from discovery through to go-live.
• Gather business and technical requirements to understand customer workflows and objectives.
• Configure the software platform to meet customer requirements and best practices.
• Coordinate data migrations and system integrations where required.
• Work closely with internal Product, Engineering, Support, and Customer Success teams to ensure successful project delivery.
• Deliver customer onboarding sessions, workshops, and end-user training.
• Manage implementation timelines, milestones, risks, and stakeholder communication.
• Provide post-implementation support to ensure a smooth transition into ongoing customer success.

About You

We're looking for someone with:

• Experience delivering SaaS or enterprise software implementations.
• Previous experience in an Implementation Consultant, Implementation Specialist, Implementation Manager, Professional Services, Solutions Consultant, Technical Consultant, or similar customer-facing role.
• Strong project management and stakeholder management skills.
• Experience gathering requirements and translating business needs into software solutions.
• Knowledge of software configuration, customer onboarding, integrations, or data migration.
• Excellent communication and presentation skills.
• A proactive, organised, and customer-focused approach.

Desirable Experience

• Experience working with CRM, ERP, HR, Finance, or other business software platforms.
• Exposure to APIs or third-party integrations.
• Experience within a fast-paced SaaS or technology environment.
• Familiarity with implementation methodologies or project delivery frameworks.

What's on Offer

• Competitive salary and benefits package.
• Hybrid working arrangements.
• Opportunity to work on varied implementation projects.
• Collaborative and supportive team environment.
• Ongoing learning and professional development.
• Clear opportunities for career progression within a growing technology business.

If you have experience delivering successful software implementations and enjoy working with customers to bring technology solutions to life, we'd love to hear from you.

Key words: Software Implementation, Implementation Consultant, Implementation Specialist, Implementation Manager, Implementation Engineer, Technical Consultant, Solutions Consultant, Professional Services, Professional Services Consultant, Customer Implementation, Customer Onboarding, Client Onboarding.