SAP Success Factors Consultant

We are onboarding part time SAP consultants with a minimum of 3+ years of hands-on experience in their respective modules. Strong communication skills and expertise are essential for ensuring smooth operations and effective ticket handling.

SAP Success Factors

Key Responsibilities

• Review and claim SAP OSS tickets on the ODA platform based on priority and creation time.
• Exercise caution when claiming tickets older than 1.5 hours to avoid SLA violations (Refer to SLA Table Annexure B).
• Follow SAP response templates for all communications.
• Re-route unclaimable tickets with a clear reason for re-routing.
• Ensure strict adherence to SLA compliance at all times.
• After responding to a ticket, mark it as waiting on customer action.
• Monitor customer replies closely and respond promptly to avoid SLA breaches.
• Maintain a daily minimum handling of 3- 5 tickets (minimum 25 tickets per week). Non-compliance will lead to removal without prior notice.
• Can candidates work any time? YES

Rate Per Resolved Ticket (USD) - $10.00

Please could you provide the following!

Proof of Address

Copy of Passport (or other ID) Please send ASAP

Proof of Bank