IT Apprenticeship
Join IT QED, a trusted provider of IT support and services, as an IT Support Apprentice. This is an exciting opportunity to gain hands-on experience, develop technical skills, and work alongside a team of experienced IT professionals.
Role
- Logging calls on the helpdesk
- Answering customer queries and learning customers IT systems
- Providing first line IT support
- Triaging calls and escalating where necessary to second line support
- The installation, maintenance and administration of computer equipment and associated software, telecoms, and audio-visual systems
- Conducting training to familiarise yourself with technologies in use within client environments
Training
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
- This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday- Friday 9.00am- 5.30pm
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Monday, 20th July 2026
- Start Date
- Tuesday, 21st July 2026
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
Qualifications
- English GCSE, grade 5 (Essential)
- Maths GCSE, grade 4 (Essential)