2nd Line Support Specialist, London

Are you ready to make your mark in the world of tech support? Join a brand-new, ambitious Managed Service Provider based in the heart of Central London that's shaking things up and growing fast. We're not just another MSP—we're building a team that thrives on solving challenges, supporting each other, and delivering exceptional service with personality and precision.

What you'll be doing:

• Acting as the escalation point for complex technical queries from 1st line
• Providing remote and occasional on-site support to a diverse client base
• Managing and troubleshooting Windows, Microsoft 365, Azure, networking, and hardware issues
• Working with senior engineers on project rollouts and migrations
• Keeping documentation sharp and clear, because future-you will thank you for it

What we’re looking for:

• Solid experience in a 2nd line support role, ideally within an MSP environment
• Comfortable juggling tickets, tasks, and the occasional curveball
• Strong knowledge of Microsoft ecosystems, networking fundamentals, and troubleshooting skills
• Someone proactive, reliable, and excited to grow alongside the business

What's in it for you:

• Be part of something new—help shape the culture and processes from the ground up
• Ongoing training and progression into senior roles as we scale
• Central London office with hybrid flexibility
• A close-knit team that works hard, supports each other, and enjoys a good laugh along the way

Join us as we build something exciting. Apply today and let’s create something great together.