IT Support Engineer

Job Description
Please ensure you read the below overview and requirements for this employment opportunity completely.

An established EdTech company in West London is expanding its technical support team and looking for an IT Support Engineer who enjoys variety, autonomy, and real face-to-face problem-solving.

This is a role for someone who thrives on helping users, keeping systems running smoothly, and representing a trusted brand on client sites across the region.

What You’ll Be Doing

• Providing 1st/2nd line support to schools and education clients

• Working one week remotely, followed by one week visiting client sites across Berkshire, Buckinghamshire, and London

• Troubleshooting hardware, software, networking, and classroom technologies

• Installing, configuring, and maintaining devices and systems

• Building strong relationships with school staff and acting as a trusted technical advisor

• Escalating complex issues where needed and contributing to continuous service improvement

What We’re Looking For

• Experience in IT support (1st/2nd line) within MSP, education, or similar environments

• Confident troubleshooting Windows, O365, networks, and common classroom technologies

• Strong communication skills and a calm, solution-focused approach

• Ability to work independently while representing the company professionally xkybehq on client sites

• Full UK driving licence and willingness to travel across Berks, Bucks, and London

What’s On Offer

• Competitive salary based on experience

• Mileage and travel expenses covered

• Training and development within a growing EdTech environment

• Supportive team culture with plenty of autonomy

• A role that genuinely mixes remote flexibility with hands-on technical work