Senior IT Support Specialist

A fast-growing Managed Service Provider close to Maidstone is looking for a Senior Technical Support Specialist to join their team. If you thrive in a busy MSP environment, enjoy solving complex technical issues, and want a role where your expertise genuinely makes an impact, this is the place to do it.

The Role

You’ll be a senior point of escalation across a wide range of technologies, supporting SME clients with both remote and on-site technical issues. This is a hands-on role where you’ll take ownership of tickets, guide junior engineers, and ensure clients receive a consistently high-quality service.

Key Responsibilities

• Provide 2nd/3rd-line support across Microsoft 365, Azure AD, and Windows environments

• Manage and maintain Active Directory, Group Policy, Exchange Online, and related services

• Troubleshoot complex issues across desktops, servers, networking, and cloud platforms

• Act as an escalation point for the service desk

• Support client onboarding, migrations, and project delivery

• Build strong, trust-based relationships with customers

• Contribute to continuous improvement across processes and documentation

What You’ll Bring

• Strong experience in an MSP or multi-client support environment

• Deep knowledge of Office 365, Active Directory, Windows Server, and Azure AD

• Confident troubleshooting skills across networking, security, and endpoint management

• Ability to prioritise, communicate clearly, and remain calm under pressure

• A proactive mindset with a genuine passion for technology and customer service

Why Join?

• Work with a supportive, technically capable team

• Exposure to a wide range of technologies and projects

• Clear progression opportunities as the MSP continues to grow

• Competitive salary, training support, and a collaborative culture

If you’re a senior-level engineer who enjoys variety, autonomy, and real technical challenge, we’d love to hear from you.