CRM Technical Analyst

CRM Technical Analyst required to act as the technical authority within my clients CRM domain.

This is an exciting opportunity to help shape and scale CRM capability in a fast-moving environment where innovation and collaboration are key.

The Role

Reporting to the Systems Manager and working closely with the CRM Business Analyst and marketing teams, you'll drive the design, delivery, and optimisation of CRM solutions across the business.

Key Responsibilities

• Partner with business stakeholders to assess, design, and validate end-to-end CRM solutions
• Oversee the full project life cycle from concept through to delivery and support
• Translate business requirements into scalable CRM configurations
• Produce and review technical design documentation
• Collaborate with developers, suppliers, and integration teams on APIs and system integrations
• Support data quality, migration, and ongoing optimisation within CRM

About You

• Proven experience as a CRM Analyst or Solutions Analyst with strong technical delivery expertise
• Hands-on experience with CRM systems (Salesforce preferred, Microsoft Dynamics 365 also considered)
• Strong knowledge of integrations and Middleware
• Experience working with APIs, SaaS platforms, and data migration
• Ability to balance out-of-the-box configuration with custom development approaches
• Excellent stakeholder management and communication skills
• Collaborative mindset with experience working across internal teams and third-party vendors