We’re looking for a skilled 2nd Line IT Support Engineer to join a growing tech-focused team. You’ll handle escalations, troubleshoot complex issues, and deliver exceptional service across a range of systems and applications.
What You’ll Do
Provide 2nd line technical support to users and resolve escalated incidents.
Troubleshoot issues across Windows, Microsoft 365, and networking environments.
Support system maintenance, software installations, and remote upgrades.
Assist 1st line teams and escalate to senior engineers where needed.
Ensure accurate case documentation and timely resolution.
What You’ll Bring
Experience in IT support (ideally 2nd line or similar).
Strong knowledge of Windows OS, networking basics, and remote access tools.
Familiarity with Microsoft 365, Active Directory, and SQL.
Excellent communication and problem-solving skills.
Customer-focused mindset and proactive attitude.
Why Join Us
Competitive salary and benefits package.
Great career development and training opportunities.
