IT Support / IT Manager

IT Support / IT Manager

Purpose

We’re looking for an experienced IT professional to provide hands-on support and manage IT systems. This role covers user support, system administration, and ensuring data security, while also helping to develop and improve business applications.

The role

• Deliver 1st line support for staff and remote users.
• Manage servers, networks, and system updates.
• Oversee data security: backups, firewalls, antivirus, and compliance.
• Administer remote access (e.g., Citrix) and Microsoft 365.
• Maintain hardware/software inventory and licences.
• Support and develop case management and business systems.
• Manage vendors and IT support contracts.
• Produce user guides, training, and system reports.
• Ensure compliance with internal policies and industry standards.

About You

• Strong knowledge of Microsoft Windows, 365, Windows Server, Active Directory.
• Familiarity with case management systems, Citrix, email security, and remote support tools.
• Desirable: security tools, IT asset management, VBA programming.
• 3+ years in IT support/systems admin (legal/professional services background advantageous).
• Excellent communication and problem-solving skills.