IT Support Manager
IT Support Manager – Legal / Professional Services
We are seeking an experienced IT Support Manager to lead and develop our IT support function within a legal or professional services environment. You will be responsible for managing day-to-day IT support operations, ensuring high service levels, and supporting business-critical systems in a fast-paced, client-focused setting.
Key responsibilities:
- Lead and manage the IT support team and service desk
- Ensure timely resolution of incidents and service requests
- Support and maintain core business and legal applications
- Work closely with stakeholders to align IT support with business needs
About you:
- Proven experience as an IT Support Manager
- Background in a legal or professional services environment
- Strong leadership, communication, and customer service skills
- Solid understanding of IT service management best practices
This is an excellent opportunity to play a key role in a professional, high-standards organisation.
If you’d like, I can tailor this to a specific seniority level, add salary/location, or make it more formal or more sales-focused.
add more technical skill requiremnets
Here’s the same advert with clearer, more detailed technical skill requirements, while keeping it suitable for a job board:
IT Support Manager – Legal / Professional Services
We are seeking an experienced IT Support Manager to lead and develop our IT support function within a legal or professional services environment. You will be responsible for managing day-to-day IT support operations, ensuring high service levels, and supporting business-critical systems in a fast-paced, client-focused setting.
Key responsibilities:
- Lead, mentor, and manage the IT support and service desk teams
- Oversee incident, problem, and change management processes
- Ensure high availability and performance of end-user and business systems
- Act as escalation point for complex technical issues
- Work closely with internal stakeholders and third-party suppliers
Technical skills & experience:
- Strong hands-on experience with Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
- Solid understanding of Windows desktop and server environments
- Experience managing Active Directory, Group Policy, and user access controls
- Knowledge of networking fundamentals (LAN/WAN, VPNs, firewalls, Wi-Fi)
- Experience with ITSM tools (e.g. ServiceNow, Jira, Freshservice)
- Familiarity with legal or professional services applications (e.g. document management systems, case management, time recording)
- Understanding of cyber security best practices, data protection, and compliance
- Experience supporting remote and hybrid working environments
About you:
- Proven experience as an IT Support Manager
- Previous experience in a legal or professional services environment
- Strong leadership, communication, and stakeholder management skills
- Customer-focused with a proactive, service-driven approach