Technical Infrastructure Manager

Technical Infrastructure Manager

Our client is a fast-growing, dynamic business expanding their in-house IT capability. They’re looking for a hands-on Technical Manager with strong 3rd line expertise to support 30–50 users across the UK, UAE, and Pakistan.

This is more than day-to-day support—you’ll shape and develop their IT and cloud infrastructure, ensuring secure, reliable, and scalable systems. With a Microsoft-focused environment (Windows Server, Microsoft 365, Dynamics 365, Azure), you’ll have real ownership and variety in a role that blends support, projects, and strategy.

Key Responsibilities

• Act as escalation point for complex IT issues, ensuring quick resolution.
• Manage and optimise Microsoft 365, Azure, and hybrid cloud environments.
• Install, configure, and maintain hardware, software, and network devices.
• Lead IT projects, rollouts, and new technology adoption.
• Deliver user training, create documentation, and drive best practices.
• Support information security initiatives (e.g. Cyber Essentials).
• Contribute to IT policy, security standards, and continuous improvement.

What We’re Looking For

• Solid 3rd line support background, ideally in an SME or fast-paced environment.
• Strong Microsoft/Office 365 and Windows Server expertise.
• Experience managing hybrid cloud environments and delivering IT projects.
• Excellent troubleshooting, problem-solving, and communication skills.

Desirable: Azure administration, Intune/Autopilot, scripting (PowerShell), Dynamics 365/Power Platform exposure, cybersecurity frameworks (Cyber Essentials Plus, ISO 27001).

Personal Attributes

• Proactive, hands-on, and solutions-focused.
• Strong communicator with all levels of the business.
• Highly organised and adaptable, with a passion for emerging IT and cloud technologies.