Clinical Systems Manager

Job Summary

The Clinical Systems Manager is responsible for the strategic management, development, optimisation, and day‐to‐day operational delivery of clinical information systems across the organisation. The postholder will work closely with clinical, operational, and digital stakeholders to ensure systems are safe, effective, user‐centred, and aligned with NHS digital standards, clinical safety requirements, and organisational priorities.

This role plays a critical part in supporting high‐quality patient care by ensuring that clinical systems are reliable, interoperable, and continuously improved to meet the needs of clinicians, patients, and the wider health and care system.

Key Responsibilities

Strategic & Operational Management

• Lead the management and optimisation of clinical systems (e.g. EPR, PAS, order communications, clinical documentation, ePrescribing, specialist systems).
• Develop and deliver a clinical systems roadmap aligned to organisational strategy, NHS policy, and digital transformation programmes.
• Act as a senior point of contact for clinical systems issues, escalations, and decision‐making.
• Ensure systems support safe, effective, and efficient clinical workflows.

Clinical Safety & Governance

• Act as, or work closely with, the Clinical Safety Officer to ensure compliance with DCB0129/DCB0160 standards.
• Ensure appropriate clinical risk management processes are in place, including hazard logs, safety cases, and change control.
• Support incident investigation and resolution relating to clinical systems.

Stakeholder Engagement

• Build strong relationships with clinicians, managers, suppliers, and digital colleagues.
• Facilitate clinical engagement to gather requirements, prioritise change, and drive adoption of systems.
• Chair or contribute to relevant digital, clinical, and governance forums.

System Development & Change

• Lead system upgrades, configurations, and implementations, ensuring minimal disruption to clinical services.
• Oversee testing, training, go‐live, and post‐implementation support.
• Ensure changes follow formal change management and information governance processes.

Supplier & Contract Management

• Manage relationships with system suppliers and third‐party partners.
• Monitor supplier performance against contracts and service level agreements.
• Support procurement and contract renewal processes for clinical systems.

Team Leadership

• Line manage and develop clinical systems analysts, application specialists, or project staff as required.
• Provide professional leadership, coaching, and performance management.
• Promote a culture of continuous improvement, learning, and collaboration.

Data, Reporting & Interoperability

• Ensure systems support high‐quality data capture, reporting, and clinical audit.
• Support interoperability and information sharing in line with national standards (e.g. FHIR, SNOMED CT).
• Work with informatics and analytics teams to maximise the value of clinical data.