Business Analyst

Key Responsibilities

• Work with stakeholders to gather, analyse and document business requirements
• Translate business needs into functional specifications for configuration or development within Epicor
• Support the design and optimisation of Epicor modules, including Finance, Supply Chain, Manufacturing and CRM
• Conduct gap analyses to identify improvement opportunities and propose practical solutions
• Develop and maintain process documentation, workflows and training materials
• Assist with testing activities including test planning, script creation and execution
• Provide day to day support, troubleshooting and issue resolution across the Epicor user base
• Work with technical teams to oversee upgrades, patches and enhancements
• Deliver user training and foster best practice adoption across departments
• Ensure system data integrity through monitoring, validation and governance activities

Skills and Experience

• Proven experience working with Epicor ERP in a business analyst or similar functional role
• Strong understanding of core business processes such as procurement, inventory, production and finance
• Ability to gather and translate complex requirements into clear functional documentation
• Experience with configuration, customisation and reporting within Epicor
• Familiarity with SQL, BAQs and dashboards is advantageous
• Excellent communication and stakeholder management skills
• Strong analytical and problem solving capability with attention to detail

Personal Attributes

• Proactive and self-motivated with a continuous improvement mindset
• Comfortable working across multiple teams in a fast-moving environment
• Able to manage priorities while delivering quality outcomes