Enterprise Resources Planning Manager

Key Responsibilities

Epicor System Ownership

• Act as the internal owner and subject matter expert for Epicor ERP
• Manage system configuration, upgrades, patching and performance optimisation
• Maintain user roles, permissions and security settings
• Oversee system health, reliability and data integrity
• Work with external Epicor partners where specialist support is required

Business Process & Workflow Development

• Analyse existing business processes and develop improved workflows within Epicor and supporting systems
• Configure and enhance system workflows, automation and approval processes
• Work closely with operational teams to streamline manufacturing, supply chain and finance processes
• Drive continuous improvement initiatives across the organisation

Project Delivery & Systems Improvement

• Lead or support technology and ERP-related projects across the business
• Manage system enhancements, upgrades and new functionality deployments
• Gather and translate business requirements into technical solutions
• Coordinate with internal stakeholders and external vendors to deliver projects successfully

Manufacturing Support

• Ensure ERP and IT systems support aerospace manufacturing processes including traceability, quality management and compliance
• Support core manufacturing activities such as MRP, shop floor control, inventory management and production scheduling

IT Systems & Infrastructure Support

• Support the wider IT environment alongside ERP responsibilities
• Assist with system integrations between Epicor and other platforms (CRM, PLM, MES and other operational systems)
• Work with IT teams or service providers to maintain system performance and reliability
• Contribute to broader IT strategy and digital transformation initiatives

User Support & Training

• Provide support and guidance to Epicor users across the business
• Deliver training sessions to improve system adoption and effective usage
• Develop system documentation, procedures and user guidance

Data, Reporting & Insights

• Ensure high levels of data accuracy and system governance
• Develop dashboards, reports and KPIs within Epicor to support operational decision making
• Provide insights and reporting for senior management teams

Key Skills & Experience

• Proven experience working with Epicor ERP in a manufacturing environment
• Strong understanding of manufacturing ERP processes including MRP, BOMs, production scheduling and inventory management
• Experience leading ERP improvements, system implementations or business systems projects
• Ability to analyse business processes and develop improved workflows and automation
• Experience working across both ERP systems and wider IT environments
• Strong stakeholder engagement and communication skills

Desirable Experience

• Experience within aerospace, defence or highly regulated manufacturing sectors
• Experience with Epicor customisation tools, BAQs, BPMs, dashboards and integrations
• Knowledge of manufacturing shop floor systems or MES platforms
• Experience supporting ERP upgrades or migrations

Personal Attributes

• Process-driven with a continuous improvement mindset
• Strong analytical and problem-solving skills
• Comfortable working across both technical and operational teams
• Able to manage multiple projects and priorities simultaneously
• Proactive and hands-on approach to system improvement