ICT Apprentice
This is an IT Level 3 Apprenticeship role - split 80/20 between employment with the employer, and learning - gaining qualifications with Solveway Apprenticeships!
Role
- Assist with hardware and software setup, troubleshooting, and maintenance (e.g. laptops, iPads, printers, interactive whiteboards)
- Provide front-line technical support to staff and students—resolving day-to-day issues quickly and effectively
- Carry out routine updates, checks, and backups to keep systems running smoothly
- Help manage and support cloud-based platforms like Microsoft 365 and Google Workspace for Education
- Assist with user permissions, groups, and device integrations in cloud environments
- Support the maintenance of school networks, including LAN/WAN, Wi-Fi, and internet filtering
- Assist with troubleshooting connectivity issues and helping keep school data safe
- Help deploy and manage school devices using tools like Microsoft Intune, Cisco Meraki, and Jamf School
- Support app deployment, policy updates, and remote device management across a range of devices (Windows, iPadOS, ChromeOS)
- Keep accurate records of technical issues, resolutions, inventory, and user accounts
- Log support tickets and document your work using our helpdesk platform
- Receive structured training and on-the-job mentoring to build your skills
- Stay current with new technologies in IT, cybersecurity, cloud services, and education tools
- Support IT projects including device rollouts, migrations, Wi-Fi upgrades, and system improvements
- Work closely with colleagues to plan and deliver high-impact changes across school sites
Training
15 - 18 Months (15 months on programme learning + 3 month EPA period)
- Apprenticeship level
- Advanced - Level 3 (A level)
- CompTIA A+
- AZ - 900
- Remote Learning
We are looking to offer full time employment upon successful completion of the Apprenticeship. We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- SOLVEWAY LIMITED
- Working Week
- Monday to Friday, shifts to be confirmed.
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Tuesday, 23rd September 2025
- Start Date
- Wednesday, 24th September 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
Qualifications
- English GCSE, grade 4 (Essential)
- Maths GCSE, grade 4 (Essential)
About the Employer
IT support for schools and businesses
Provide IT support to schools across North London. Schools often face the same challenges: unstable networks, lack of confidence using IT in classrooms, and limited knowledge of computing. We’re here to change that—empowering schools with reliable systems, expert support, and modern tools. We’re looking for a motivated IT Apprentice to join our team. This is a hands-on, client-facing role ideal for someone starting their IT career. You’ll gain real experience supporting networks, cloud platforms, and school devices—while working alongside friendly, experienced technicians.
- Company
- IT support for schools and businesses
- Location
- North London, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,723 a year
- Posted
- Company
- IT support for schools and businesses
- Location
- North London, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,723 a year
- Posted