Simphony Specialist

Who We Are?

ITC Infotech is a leading global technology services and solutions provider, led by Business and Technology Consulting. ITC Infotech provides business-friendly solutions to help clients succeed and be future-ready, by seamlessly bringing together digital expertise, strong industry specific alliances and the unique ability to leverage deep domain expertise from ITC Group businesses. The company provides technology solutions and services to enterprises across industries such as Banking & Financial Services, Healthcare, Manufacturing, Consumer Goods, Travel and Hospitality, through a combination of traditional and newer business models, as a long-term sustainable partner.

Our X-Factor

Work ethic: You are a consummate professional.

Aptitude: You have an innate capacity to transition from project to project without skipping a beat.

Communication: You have excellent written and verbal communication skills for coordination across projects and teams.

Impact: You are a critical thinker with an emphasis on creativity and innovation.

Passion: You have the drive to succeed paired with a continuous hunger to learn.

Leadership: You are trusted, empathetic, accountable, and empower others around you.

Position Details:

We are seeking a highly skilled Simphony Specialist to lead the design and implementation of Simphony F&B Programme. The specialist needs to have E2E understanding of Simphony Architecture, setup & integration design, across the hotel chain. The ideal candidate will have extensive experience in Hospitality or retail implementation of POS solution and have led similar programs in the past.

Technical Skills:

• Proficiency in Simphony/POS architecture and related technologies
• Strong knowledge of API integrations, and E2E data flow design
• Familiarity with building scalable system design
• Experience in building Solution document, Integration design documents and taking to Architecture board for review
• Understanding of hospitality industry standards and compliance requirements.

Responsibilities:

• Design and develop the overall architecture for Simphony POS implementation across Whitbread
• Able to bring thought leadership & best practices in configuring Simphony
• Ability to lead the workshop with Oracle Product Team and drive the solution as per client requirements.
• Must have experience in setting up Simphony – Managing Hierarchy and Zone setup, managing Menu and pricing configurations, has proven experience on Oracle Simphony POS E2E technical implementation, including prerequisites, data configuration, interface setup, etc.
• Understands the brand-specific standards and requirements for data suite config (configuring menus, pricing, promotions, and workflows to align with the corporate standards).
• Led deployment architecture definition and help Install/configure POS hardware CAPS, POS terminals, tablets, handheld devices, kitchen and receipt printers, KDS, and other supported peripheral devices, etc.
• Collaborate with IT teams and vendors to integrate the POS system with other certified tools, such as Opera PMS, inventory management, TMS, OPI, SPI, etc., wherever applicable.
• Upgrade & Maintenance: Must have hands-on experience on application upgrades on Simphony 19.x. Perform regular updates of GR, MR packages, and maintenance to ensure the system operates efficiently and securely.
• Data Analysis: Generate and analyse reports from Reporting & Analytics and POS data to provide actionable insights for business decision-making.
• Compliance: Ensure the POS system complies with industry standards and data security regulations.
• Provide expert guidance on best practices for Simphony configuration and customization
• Manage transition state where both old & new POS solutions need to exist seamlessly
• Troubleshoot complex issues and provide solution designs
• Experience in inventory mgmt. solutions and integrating them with Simphony.

Qualifications

• 10+ years of experience in Simphony architecture, preferably in the hospitality or retail industry
• Proven experience with POS implementation and deployment in multi-property environments
• Excellent problem-solving and analytical skills
• Outstanding communication and stakeholder management abilities