Business Analyst Apprenticeship

This is an exciting opportunity to be at the forefront of digital transformation within a growing organisation. As our AI & Digital Champion, you will play a key role in supporting the adoption, development, and optimisation of digital tools and artificial intelligence solutions across the business. 

Role

  • Support the delivery of AI and automation projects across both internal service improvements and customer-facing solutions
  • Work with colleagues and customers to gather requirements and understand business processes and challenges
  • Analyse existing workflows and data to identify opportunities for automation and efficiency improvements
  • Assist in evaluating suitable AI tools, platforms, and automation technologies for specific use cases
  • Contribute to the design, build, and deployment of AI-driven solutions and automated processes
  • Support the development of solutions using Microsoft 365, Copilot, and the Power Platform (Power Automate, Power Apps, Power BI)
  • Maintain awareness of emerging AI technologies and best practices to support continuous innovation within ITC Service Ltd

Training

Our AI & Digital Champion programme equips you with the skills and confidence to lead digital transformation and harness the power of AI in the workplace.

You’ll play a vital role in shaping how digital tools and intelligent systems are adopted across your organisation, identifying opportunities for automation, improving collaboration, and driving smarter ways of working.

This programme gives you the knowledge and skills to lead digital transformation from within. You’ll learn how to manage stakeholders effectively, analyse and optimise business processes, and apply AI tools to solve real-world problems.

Along the way, you’ll develop transferable digital and leadership skills that open doors to future roles in business analysis, process improvement, or data-driven innovation.

This level 4 apprenticeship provides structured online learning alongside hands-on experience in the workplace. You’ll become a valued team member while developing practical, future-focused digital skills.

Apprenticeship Standard
Business analyst (level 4)
Training Provider
BALTIC TRAINING SERVICES LIMITED
Working Week
Monday - Friday, 8.00am - 5.00pm.
Expected Duration
1 Year 6 Months
Positions Available
1
Closing Date
Sunday, 26th April 2026
Start Date
Monday, 27th April 2026

Desired Skills

  • IT skills
  • Attention to detail
  • Organisation skills
  • Administrative skills
  • Analytical skills
  • Logical

Qualifications

  • English GCSE, grade 4 (Essential)
  • Maths GCSE, grade 4 (Essential)

About the Employer

ITC SERVICE LTD
From modest beginnings in the back of a workshop in Washington, ITC Service began its journey with determination and a clear vision. During this time, we steadily built a reputation for delivering exceptional, client-focused IT support. As word spread across the North East, our consistent reliability and personalised approach attracted a growing and diverse client base. Year after year, the team expanded, driven by a commitment to excellence and a passion for helping businesses thrive through technology. The company’s ethos has always been central to its growth – providing a transparent, dependable service without the techy jargon. Our work has always been client-centred and adaptable, providing IT solutions with a deep understanding of each client’s distinct identity and goals.
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Job Details

Company
ITC SERVICE LTD
Location
9 MERCHANT COURT, MONKTON BUSINESS PARK SOUTH, HEBBURN, England, United Kingdom
Employment Type
Higher Apprenticeship
Salary
£19,000 a year
Posted