IT Apprentice
ITC Service is seeking an enthusiastic and motivated IT Apprentice to join its growing team. This apprenticeship provides a comprehensive training program designed to develop essential IT skills and industry knowledge. The successful candidate will work alongside experienced IT professionals, gaining hands-on experience.
Role
- Answering customer calls and logging and raising tickets
- Fixing PCs, installing software, and troubleshooting issues
- Providing first-line service desk support via telephone and remote access
- Determining compatibility of hardware/software upgrades before implementation
- Utilising PowerShell for various tasks
- Hardware testing (HDDs, SSDs, RAM chips, motherboards, screens)
- Software testing before mass rollout
- Updating systems such as ConnectWise, Microsoft 365/Azure
- Installing PCs, laptops, thin clients, servers, copiers, and networks
Training
- Information Communications Technician Level 3 Apprenticeship Standard
- Full training and support will be provided by your workplace mentor and from the Baltic team
- Training schedule has yet to be agreed. An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
- Details will be made available at a later date
- Possible progression upon completion of the apprenticeship
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- BALTIC TRAINING SERVICES LIMITED
- Working Week
- Monday - Friday, 8.00am - 5.00pm.
- Expected Duration
- 1 Year 3 Months
- Positions Available
- 1
- Closing Date
- Sunday, 1st June 2025
- Start Date
- Thursday, 5th June 2025
Desired Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
Qualifications
- English GCSE, grade 5 (Essential)
- Mathmatics GCSE, grade 4 (Essential)
About the Employer
ITC SERVICE LTD
ITC Service is a leading IT support provider based in the Northeast of England, established in 2006. The company has built a strong reputation for delivering high-quality IT solutions to businesses across the UK. ITC Service prides itself on its exceptional client retention rate and industry-leading Net Promoter Score®, reflecting its commitment to outstanding service. The company’s mission is to empower an innovative workplace culture while consistently delivering client success through technology.
- Company
- ITC SERVICE LTD
- Location
- 9 MERCHANT COURT, MONKTON BUSINESS PARK SOUTH, HEBBURN, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted
- Company
- ITC SERVICE LTD
- Location
- 9 MERCHANT COURT, MONKTON BUSINESS PARK SOUTH, HEBBURN, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,000 a year
- Posted