UK Broadworks Engineer
Technical Role Summary
The BroadWorks Technician is responsible for the engineering, operation, and lifecycle management of BroadWorks-based UCaaS platforms. The role covers core voice services, signalling, media handling, and interconnects, with a strong focus on platform stability, scalability, and fault isolation in multi-tenant environments.
This position requires advanced SIP/VoIP expertise, hands-on Cisco BroadWorks design & Configuration, and the ability to diagnose complex call flows across distributed systems and carrier networks.
Technical Responsibilities
- Design, Engineer, configure, and operate Cisco BroadWorks application servers and supporting components
- Execute cluster builds, version upgrades, and platform migrations with minimal service impact
- Perform deep-dive troubleshooting of SIP signalling, RTP media paths, and SBC call flows
- Analyse SIP traces and protocol captures to isolate interop, routing, and media issues
- Integrate BroadWorks with provisioning, billing, OSS/BSS, and third-party service platforms
- Support and configure SBCs for carrier and customer interconnects
- Collaborate with development and operations teams on automation, monitoring, and platform optimisation
- Provide advanced escalation support and technical guidance to operations teams
- Produce and maintain low-level technical documentation and operational runbooks
- Participate in out-of-hours and on-call support for production platforms
Core Technical Skills
- Expert-level understanding of SIP, SDP, RTP/RTCP, DNS, and VoIP call routing
- Hands-on experience with SBC configuration and SIP interop troubleshooting
- Advanced packet-level analysis using tools such as Wireshark, Homer, or equivalent
- Strong Linux systems administration, networking, and service monitoring experience
- Practical knowledge of VoIP endpoints, SIP devices, FXS/E1 gateways, and media hardware
- Ability to operate independently in a remote, distributed engineering environment
Additional Technical Experience (Desirable)
- Extensive operational experience with Cisco BroadWorks
- Webex for BroadWorks architecture and integration knowledge
- Experience supporting SBC platforms
- Automation and tooling using scripting languages or REST-based APIs
- Understanding of carrier-grade voice concepts including numbering, routing, and interconnects
- Exposure to virtualised or cloud-based infrastructure (AWS, Azure, VMware)
Company
Founded over a decade ago, our clients organisation delivers cloud-based voice and AI-driven communications platforms purpose-built for the hospitality sector. Operating at a truly global scale, supporting thousands of hotel locations, enabling leading accommodation providers to modernise guest interactions and optimise day-to-day operations through intelligent communications technology.
Their culture is built around people first. They place strong emphasis on trust, collaboration, and long-term relationships with employees, customers, and partners alike. Independent recognition for their approach to people development reflects their belief that engaged teams drive meaningful innovation. By combining human expertise with data intelligence and automation, they continually evolve their solutions to meet the changing needs of the hospitality industry.
Please apply for further information.
Click IT Consulting is acting as an employment Agency for this role