Technical Account Manager - Team Lead (City of London)

Team Lead, Technical Account Managers

London, UK | Full-time | Senior Level

I'm working with a high-growth, cutting-edge observability platform that’s transforming how businesses monitor and optimize their systems. My client is looking for a Team Lead for Technical Account Managers (TAMs) to lead a team responsible for technical onboarding, customer success, and deep observability insights for enterprise clients.

This is a strategic leadership role for someone with strong technical depth in cloud and observability, a customer-first mindset, and a passion for building and mentoring high-performing teams.

Role Overview:

• Lead and coach a team of TAMs to deliver world-class onboarding and technical account management.
• Define and track KPIs tied to customer success and product adoption.
• Provide hands-on guidance on implementing observability tools— logs, metrics, traces , and beyond.
• Act as the key escalation point for technical challenges and align customer goals with platform capabilities.
• Use data to drive improvements across customer experience, product feedback, and operational efficiency.

✅ Ideal Background:

• Solid experience in Cloud DevOps (e.g. AWS, Azure, GCP), including services like EKS, ECS, Lambda, etc.
• Proficiency with observability platforms such as Grafana, Kibana, Prometheus, Datadog, Splunk , or similar.
• Strong knowledge of RegEx, Lucene, PromQL .

• Proven track record of leading technical teams and owning the end-to-end onboarding journey.
• Excellent communicator with the ability to bridge technical and non-technical audiences.

⭐ Nice to Have:

• Certifications in cloud or observability technologies.
• Experience in a SaaS, data-driven, or high-growth tech environment .
• MBA or relevant leadership experience.

Why Join:

My client fosters a culture that values being hungry, humble, and smart . It’s a place for innovators who thrive in dynamic environments and want to make a real impact on how modern infrastructure is managed and observed.

If you’re a technical leader looking for your next big challenge, I’d love to connect and tell you more.