Support Specialist

IT Support Technician (1st & 2nd Line)

Moreton-in-Marsh, Gloucestershire

£25,000 – £28,000

Must be able to drive

Amazing company, amazing opportunity.

We're looking for an IT Support Technician to join a friendly, growing team and provide a mix of 1st and 2nd line support across the business. This is ideal for someone with a solid 1st line background who's ready to step up, get stuck into more complex issues and grow their career.

What you'll be doing:

• Acting as the first point of contact for IT issues (phone, email, tickets)
• Troubleshooting hardware, software and basic network problems
• Supporting device and account setups, and standard software installs
• Taking on 2nd line tickets – servers, networks, applications, AD and O365
• Assisting with hardware repairs, installs and IT projects
• Documenting fixes and helping to mentor more junior team members

What we're looking for:

• Experience in 1st line support (2nd line exposure a bonus)
• Knowledge of Windows/macOS, networking basics (TCP/IP, DNS), Office 365
• Strong communication and customer service skills
• Organised, proactive and calm under pressure
• Full UK driving licence essential
• CompTIA / Microsoft certs are a plus

If you're passionate about IT, love helping users and want the chance to grow in a supportive environment, we'd love to hear from you.