IT Support Apprentice / Field Technician (ITSSIE Limited)
1st Line IT Support Apprentice based in Harlow. Supporting local businesses within a 10-mile radius of the office supporting customers both onsite and remote from the office location.
Role
- Be a friendly face of IT while users are experiencing problems.
- Taking requests from users via in email, ticketing system, telephone and in person.
- Logging full details of time and work undertaken to ticketing system.
- Completing initial troubleshooting in a timely manner.
- Monitor the Support ticket system for incidents requiring escalation or urgent attention.
- Build and maintain desktop/laptop PCs/Macs and Windows Servers.
- Follow and apply IT policies and procedures applicable to teach client.
- Help and advice with Ad-Hoc IT requirements from clients.
- Diagnose and resolve hardware and software faults.
- System health checks.
- Software and App support.
- Travel to visit other business to help with IT Support.
- Travel to other business to collect equipment from customer sites.
- Install Hardware on client's sites.
- Install infrastructure wiring on client's sites.
- Undertake other such duties as may be reasonably required, including the possibility of out of hours working when required for projects.
Training
Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication Technician apprenticeship:
- Microsoft Certified Azure Fundamentals (AZ-900)
- CompTIA IT Fundamentals+
- Certiport IT Specialist Networking
- Microsoft Certified Azure AdministratorAssociate (AZ-104)
Key areas covered are:
Support Technician:
- Maintenance or repair of systems faults
- Support for the roll-out of installation and commission of new systems or upgrades
Network Technician:
- Installation and commission of networks
- Maintenance or repair of network equipment
- Installation, configuration or maintenance task on either ICT related hardware or software
Digital Communications Technician
- Installation and commission of telecomsnetworks
- Maintenance or repair of telecoms networkequipment
- Installation, configuration or maintenancetask on either ICT related hardware or software
Full-time position may be available for candidate at the end of the apprentice.
- Apprenticeship Standard
- Information communications technician (level 3)
- Training Provider
- FIREBRAND TRAINING LIMITED
- Working Week
- Monday to Friday 9am to 5pm (35 hours Per Week) 1 Hour Lunch
- Expected Duration
- 1 Year 6 Months
- Positions Available
- 1
- Closing Date
- Friday, 21st August 2026
- Start Date
- Monday, 31st August 2026
Desired Skills
- Communication skills
- Problem solving skills
- High customer focus
- Can do attitude
- Interpersonal skills
- Friendly and confident
- Able to learn fast and adapt
- Flexible and adaptable
- Able to manage own time
- Ability to prioritise
Qualifications
- 5 GCSEs including English and maths GCSE, grade 9 to 4 (A* to C) (Essential)