IT Technician

IT Engineer

Greater Cardiff - Hybrid working

Up to £29,000 per annum + bonus + benefits

Want to join a company that will support and fund a training programme designed specifically for you? Then read on!

Objective

To provide reactive and proactive technical support to end-users, ensuring first-fix wherever possible and maximum levels of customer satisfaction through service delivery excellence.

To contribute to the business by being a technical innovator, achieving mastery of the role, taking ownership and accountability for all that is delivered.

Skills

• Strong working knowledge of Microsoft Office applications with an emphasis on the Office 365 product suite.
• Working knowledge of supporting and administering Microsoft Office 365 tenant accounts.
• A strong understanding of computer hardware including but not limited to PCs, printers etc.
• A basic technical understanding and ability to troubleshoot IT networks and associated infrastructure.

Tasks

• First point of contact for inbound enquiries (by telephone and email), providing immediate technical support and resolution where possible
• To install/configure software remotely to end-user workstations where required.
• To support and troubleshoot client application and line-of-business software, liaising with third-party vendors where appropriate.
• To configure, support and troubleshoot hardware for end-users where required, including but not limited to printers, scanners, mobile devices, etc.

For further information and to receive a full role profile, please send in an up to date copy of your CV with your application or contact James Chau on