Support Engineer

Support Engineer

Cardiff - Hybrid (3 days in office)

Up to £30,000 + benefits

Looking to build a career in tech rather than stay on a service desk?

We’re working with a growing cloud and telecoms business in Cardiff, hiring 3 Support Engineers. It’s a great opportunity to move into a niche area like voice and cloud, with full training provided.

What you’ll be doing:

• Supporting a voice/telecoms platform (VoIP, SIP)
• Troubleshooting issues and managing tickets end-to-end
• Supporting customers via phone, email and ticketing system
• Learning platforms, call systems and integrations

What they’re looking for:

• IT support, service desk OR strong customer service + interest in tech
• Good problem-solving skills
• Confident communicator
• Keen to learn and progress

Why join:

• Clear progression into 2nd line or engineering
• Full training and mentoring
• Supportive team environment

Working pattern:

3 days in Cardiff office (Tue–Thu)

Shifts: 8–4:30 or 9:30–6 (rotating)

If you’d like to find out more, please contact James Chau at james.chau@identifysolutions.co.uk.