User Researcher - Major Public Sector Digital Transformation

Job Description
If you want to know about the requirements for this role, read on for all the relevant information.

User Researcher - Public Sector Digital Transformation

Hybrid (Liverpool, 2-3 days/week) | Up to £50k + bonus + benefits

Want to lead user research for a major Public Sector digital transformation used by millions?

You'll design and deliver the insight that shapes next-generation public services - influencing strategy, informing service decisions, and ensuring solutions are grounded in real user needs.

What you'll do

• Lead user research across Discovery, Alpha, Beta and Live
• Plan and run qualitative & quantitative research across diverse user groups
• Translate findings into clear, actionable insight that shapes service direction
• Champion user needs across multidisciplinary teams
• Support GDS-aligned delivery and contribute to service assessments

What you'll bring

• Strong experience working in UK Public Sector environments
• Deep understanding of GDS Service Standards
• Skilled across a range of research methods (qual + quant)
• Ability to engage vulnerable or hard-to-reach users
• SC-clearable (or existing clearance)

Sound good? xkybehq Get in touch for an informal chat!