Customer Service Administrator

Customer Service Administrator

Northampton

Temporary contract

Full-time (Monday to Friday, 9am-5pm)

£26,000

Are you an efficient system user who pays great attention to detail?
Do you have previous administration and customer service experience?

Are you an organised individual who can meet tight deadlines?

Do you love all things Excel?

If this sounds like you and you have previous experience in a similar role, then we'd love to hear from you ASAP!

Our Client in Northampton is seeking a Customer Service Administrator to join their existing team.

Key Responsibilities for the Customer Service Administrator include:

• Process customer queries and order placements within timescales
• Allocate order numbers as part of EDI mapping and daily system maintenance.
• Ensure back-order releases are in place in line with SLAs, and manage this process
• Troubleshoot and resolve electronic orders within the system.
• Investigate disputed invoice queries and take actions to resolve.
• Build and maintain strong relationships with internal stakeholders and external suppliers.
• Respond to all queries and requests within the team's shared inbox within a timely manner.
• Investigate and resolve customer orders that have not reached fulfillment.
• Conduct root-cause analyses of erroneous transactions and undertake corrective actions.
• Responsible for setting up the correct pricing for customers/patients as per existing and new contractual requirements.
• Conduct monthly pricing validations and undertake corrective actions.
• Manage mass customer communications for changes to delivery schedules during bank/public holidays.
• Support with data validation within generated reports to identify order discrepancies.
• Generate reports for various teams, as requested.

Skills and Experience required from the Customer Service Administrator include:

• Previous administration & customer service experience, working in a commercial environment.
• Strong knowledge of Excel (formulas, VLOOKUPs, pivot tables, Macros)
• Previous experience using CRM or ERP systems such as JDE or Salesforce.
• Excellent attention to detail and high levels of accuracy.
• Ability to use own initiative to solve problems.
• Ability to work to deadlines in a fast-paced environment.
• Professional telephone manner and excellent written communication (emails)

Additional details:

• Full-time hours: fixed shift 9am - 5pm Monday to Friday, 37.5 hours per week.
• Fully office-based in Northampton, NN4
• Temporary contract
• £13.33 per hour

Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.

Impact Recruitment is an employment agency working on behalf of our client.

All responses will be managed in accordance with GDPR.