Senior Business Analyst

Role Name: Sr Business Analyst - Insurance

Location: UK

Type: Hybrid (2 days/week in office)

Impactron is a high-growth consulting and services firm working with global clients in regulated industries, with a strong and growing focus on UK insurance and the Lloyd’s of London market .

We are looking for a Senior Techno-Functional Business Analyst who brings deep UK insurance domain knowledge , strong IT systems understanding , and an interest in modernising insurance operations through platform-led and CRM-centric approaches .

This role offers a rare opportunity to join Impactron in its early growth phase , work closely with senior leadership , and gain end-to-end exposure across pre-sales, solution design, and delivery , while helping shape how modern platforms such as ServiceNow and CRM solutions are applied across complex legacy insurance landscapes .

• Be part of a scaling organisation in its formative growth stage
• High visibility and ownership, with direct exposure to senior leadership
• Opportunity to work on platform-led insurance transformation initiatives
• Exposure across pre-sales, solutioning, delivery, and client engagement
• Accelerated learning through cross-functional and cross-client experience

• Act as a techno-functional Business Analyst on UK insurance transformation programmes
• Work with business and IT stakeholders to understand:
• Insurance processes
• Existing legacy systems and SaaS platforms
• Analyse and document:
• Functional and system requirements
• User stories and acceptance criteria
• Integration and interface needs
• Collaborate with architects and delivery teams to align requirements with target-state platform and architectural direction
• Support configuration, UAT cycles , and go-live readiness

• Work closely with pre-sales, sales, and business development teams to:
• Understand client problem statements and transformation objectives
• Contribute to solution constructs and functional approaches
• Bring domain and system insights into proposals and solution narratives
• Support discussions around:
• Rationalisation or displacement of fragmented legacy and SaaS tools
• Introduction of platform-led and workflow-driven approaches across insurance operations
• Gain exposure to how platform choices are positioned and shaped for UK insurance clients

• 6+ years of experience as a Business Analyst with UK insurance exposure
• Experience across multiple UK insurance clients or programmes
• Solid understanding of the Lloyd’s of London ecosystem , including:
• Syndicates, brokers, and coverholders
• Placement, underwriting, claims, and bordereaux processes
• Delegated authority models
• Strong understanding of:
• Policy administration
• Underwriting
• Claims
• Billing / accounting
• Reinsurance (desirable)

The candidate should bring strong working knowledge of insurance IT systems and modern architectures, including:

• Guidewire (PolicyCenter, ClaimCenter, BillingCenter)
• Duck Creek (Policy, Claims, Billing)
• Other PAS / claims platforms commonly used by UK insurers

• Lloyd’s market platforms (PPL, market modernisation initiatives, bordereaux systems)
• API-led and integration-heavy environments
• iPaaS / ESB platforms (MuleSoft, Boomi, Azure Integration Services)
• Data platforms and reporting ecosystems
• Cloud platforms (AWS, Azure, GCP)

• Exposure to platforms such as:
• ServiceNow (workflows, case management, service operations, CRM capabilities)
• Salesforce or Microsoft Dynamics
• Understanding of how CRM and workflow platforms integrate with core insurance systems to enable:
• Broker and customer journeys
• Operational workflows
• Cross-functional orchestration across legacy environments

Impactron, founded by seasoned entrepreneurs with decades of experience in building, scaling, and leading multiple enterprises, presents significant potential for professional development. We offer an exciting opportunity to join a rapidly growing consulting organisation and supercharge your learning and career progression. You will work directly with the leadership team to create a meaningful impact on our clients and internally at Impactron.

Impactron is committed to providing health, wealth, and happiness to all of its stakeholders and believes strongly that the team is one of the most important stakeholders. We provide competitive salaries, good incentives, and a dedicated focus on employee well-being, encompassing physical health, financial stability, and mental wellness.

You’ll engage in projects with leading global organisations, serving as a trusted advisor to deliver meaningful results. At Impactron, your contributions will be valued, and your growth amplified.

Impactron Global is a UK-based, pure-play ServiceNow consulting and implementation partner, founded by seasoned professionals and successful entrepreneurs. Impactron provides a full spectrum of services in the ServiceNow ecosystem, from strategy to support across various ServiceNow modules with a deep focus on the London Insurance Market. Impactron will focus heavily on leveraging ServiceNow AI capabilities to deliver AI-led business transformation for our clients.