Product Project Manager – Digital Platforms & AI

12-month fixed-term maternity cover | Expected start: September 2026

ROLE DESCRIPTION

Imparta

Imparta is a global leader in performance improvement for Sales, CX and Leadership. Our research-based methodologies, expert consultants and trainers, and digital and AI-enabled platforms help organisations assess, develop, coach, practise and continuously improve capabilities at global scale.

Our technology portfolio includes digital learning platforms and i-Coach® AI, our agentic AI solution providing personalised assessment, learning, coaching and task support.

The Role

We are looking for an experienced Product Project Manager to join Imparta on a 12-month maternity cover contract within our Platforms & AI function.

This is primarily a project management role embedded within a digital product and technology environment.

You will be responsible for coordinating and driving delivery across multiple digital platform, product and AI-related projects and workstreams. Working closely with Product, Software Development, QA, Project Management, Client Operations and Delivery, you will ensure that plans, deliverables, timelines, dependencies, risks and stakeholder actions are clearly managed and coordinated.

You will bring structure and visibility across a portfolio of concurrent initiatives, ensuring teams remain aligned and that projects move effectively from planning and development through testing, release and adoption.

Alongside project delivery, you will support the operational processes and ways of working that enable Imparta’s digital platforms to run effectively and scale successfully.

The role will be particularly important as Imparta continues to evolve its digital platform and AI capabilities, including i-Coach AI.

Key Responsibilities

Product & Technology Project Management

• Manage and coordinate multiple concurrent digital product, platform and AI-related projects and workstreams.
• Develop and maintain clear project plans, milestones, deliverables, ownership and timelines.
• Ensure work is coordinated effectively across Product, Software Development, QA, Delivery, Project Management and Client Operations.
• Track actions, risks, issues and dependencies across projects, proactively identifying potential blockers and escalating where required.
• Maintain visibility across interdependent workstreams and ensure downstream impacts are understood and managed.
• Facilitate regular project meetings, workstream reviews and delivery check-ins, ensuring clear actions and follow-through.
• Provide clear and concise project status reporting to stakeholders and senior leadership.
• Ensure decisions, actions and changes are appropriately documented and communicated.
• Support prioritisation discussions by providing clear visibility of project dependencies, delivery risks and capacity constraints.
• Help establish effective project governance and ways of working across the Platforms & AI portfolio.

Product Delivery & Release Coordination

• Work closely with Product and Software Development teams to support the successful delivery of product roadmap initiatives.
• Coordinate activities across the product development lifecycle, from planning and refinement through development, testing, release and adoption.
• Coordinate UAT and regression testing activity, including planning, stakeholder participation, timelines and feedback collation.
• Support release readiness and launch planning for new products, platform capabilities and features.
• Ensure relevant operational and client-facing teams are prepared for product and platform changes.
• Coordinate communication, documentation and internal readiness activity around releases.
• Gather post-release feedback and ensure issues, lessons learned and follow-up actions are captured and progressed.

Platform & Product Operations

• Support the operational processes that underpin Imparta’s digital platforms and products.
• Ensure client and user setup workflows remain accurate, consistent and well understood.
• Understand key dependencies across platform components including assessments, dashboards, content, data and AI integrations.
• Identify operational risks, bottlenecks and scalability challenges and work with relevant teams to implement practical improvements.
• Help ensure that new product developments can be effectively supported once released.

Process Improvement & Documentation

• Maintain clear documentation of key platform processes, workflows, dependencies and operating practices.
• Create and update process maps that make complex digital workflows easier for stakeholders to understand.
• Identify opportunities to simplify processes, reduce errors and minimise reliance on individual knowledge.
• Support consistent best practice across client onboarding, platform setup, assessments and reporting workflows.
• Ensure effective knowledge transfer and continuity throughout the maternity-cover period.

Cross-Functional Coordination

• Act as a key point of coordination across Product, Platforms & AI, Software Development, Project Management, Delivery and Client Operations.
• Ensure teams have clarity on priorities, responsibilities, dependencies and next steps.
• Support resolution of cross-functional issues that could impact delivery.
• Ensure operational considerations are represented during product planning and refinement.
• Support priority cross-functional initiatives where strong project coordination and delivery management are required.

About You

You are an experienced project manager who is comfortable operating at the intersection of Product, Technology and Operations.

You are able to manage multiple initiatives at once, bring structure to complex work and maintain a clear view of priorities, dependencies, risks and deliverables across teams.

You do not need to be a Product Manager or technical developer, but you should understand how digital products are developed and delivered and be confident working closely with Product, Software Development and operational teams.

You are proactive, highly organised and comfortable working in an evolving environment where not everything is fully defined from the outset.

Essential Experience & Skills

• Proven experience managing multiple cross-functional digital product, technology or software projects.
• Experience working within or closely alongside a Product function.
• Experience working directly with Software Development, Engineering and/or QA teams.
• Good understanding of the digital product development lifecycle, from planning and refinement through development, testing, release and adoption.
• Strong project management skills, including planning, milestone management, dependency management, risk management and stakeholder communication.
• Demonstrable experience coordinating deliverables across multiple teams and workstreams.
• Ability to identify and manage dependencies between projects, systems and stakeholders.
• Strong organisational skills with the ability to bring clarity and structure to complex or ambiguous environments.
• Strong stakeholder management and communication skills, including confidence working with senior stakeholders.
• Ability to understand digital workflows and technical dependencies without needing to be deeply technical.
• Strong attention to detail while maintaining visibility of the wider delivery picture.
• Proactive, pragmatic and comfortable taking ownership.

Desirable Experience

• Experience within SaaS, EdTech, digital learning or another digital platform environment.
• Experience working with AI-enabled products or AI-related initiatives.
• Experience coordinating UAT, regression testing, product releases or launch activity.
• Experience supporting product or platform operations and process improvement.
• Experience using project and product management tools such as Azure DevOps, Asana, or similar.

What Success Looks Like

Success in this role means:

• Priority product, platform and AI projects are well structured and delivered with clear plans, ownership and milestones.
• Multiple workstreams are effectively coordinated and stakeholders have visibility of progress.
• Risks, issues and dependencies are identified early and actively managed.
• Product, Development, QA and operational teams remain aligned throughout delivery.
• Deliverables and actions are clearly owned and followed through.
• UAT, releases and launches are well coordinated and operationally ready.
• Senior stakeholders receive clear, accurate and timely visibility of project status and delivery risk.
• Core platform processes continue to operate reliably while practical improvements are made where needed.
• Knowledge, decisions and processes are documented effectively, ensuring continuity throughout the maternity cover period and a smooth handover.

Reporting Line

Reports to: Head of Product: Platforms & AI

Works closely with: Product, Software Development, Project Management, Client Operations, Delivery, QA and other senior platform stakeholders.