Project Manager (CRM Transformation)

Location: London (3 days per week on-site)

Duration: 12 months

Start: ASAP

The Role

We are seeking an experienced Project Manager to support a large-scale CRM transformation programme within a complex, international organisation. The role is consulting-led and delivery-focused, centred on the implementation, integration and optimisation of CRM platforms during a period of organisational change.

You will lead end-to-end delivery across CRM-related workstreams, acting as the bridge between the business, Technology, Operations and senior stakeholders. This is a hands-on delivery role rather than a PMO or reporting position.

Key Responsibilities

• Lead delivery of CRM initiatives, including system implementation, integration, migration and enhancement
• Own and drive detailed project plans, milestones, dependencies and resourcing across multiple workstreams
• Facilitate design, planning and execution workshops with business users, Technology teams and vendors
• Manage risks, issues and dependencies, escalating where required into a central Programme Manager
• Coordinate internal teams and third-party vendors involved in CRM delivery
• Ensure CRM solutions align with business processes, data models and user requirements
• Produce clear, senior-level reporting and updates using PowerPoint and Excel

Essential Experience

• Proven experience delivering CRM transformation or implementation projects within complex organisations
• Strong background in business and technology change programmes, ideally within consulting or professional services environments
• Demonstrable experience working with senior stakeholders and business users
• Comfortable managing multiple workstreams in fast-moving, ambiguous environments
• Strong planning, governance and delivery discipline

Desirable

• Experience with enterprise CRM platforms such as Salesforce, Microsoft Dynamics or similar
• Background in professional services or regulated environments
• Relevant project or change management certifications

What This Role Suits

This role suits a Project Manager who is delivery-driven, commercially aware, and comfortable owning CRM change from initiation through to execution in high-profile transformation programmes.