ServiceNow Business Analyst

ServiceNow Business Analyst

Contract: 6 months (Outside IR35)

Location: London (3 days onsite)

Overview

We’re supporting a leading London-based law firm looking to engage an experienced ServiceNow Business Analyst to support a series of service management and platform improvement initiatives. enhancements across ServiceNow and core ITSM processes within a professional services environment.

Key Responsibilities

• Work with stakeholders across IT and business functions to gather and define requirements
• Translate business needs into clear functional specifications for ServiceNow delivery
• Support ongoing ServiceNow enhancements, implementations, and optimisation
• Analyse and improve IT service management processes (incident, problem, change)
• Facilitate workshops, stakeholder sessions, and UAT
• Act as the bridge between technical teams and non-technical stakeholders

Required Experience

• Strong experience as a Business Analyst on ServiceNow projects
• Proven background delivering within IT Service Management environments
• Experience working across key ServiceNow modules (Incident, Change, Problem)
• Strong stakeholder management skills, ideally within a professional services or law firm environment
• Ability to operate in a structured, stakeholder-heavy organisation