SDEC administrator
Job summary
An exciting opportunity has arisen to join our team of administrators in the Charing Cross Hospital Same Day Emergency Care (SDEC), providing support to patients, clinicians, nurses, and managers.
As an SDEC administrator you will be the first point of contact for patients calling and coming into the department both at the front door and for patients arriving by ambulance. You will need to be diligent as you will be responsible for registering all patients correctly. You will answer their queries and help solve any issues they may have encountered. You will work alongside the clinicians, nurses, management team and other administrative staff to provide a safe and efficient service to our patients.
The post also involves creating close working relationships with services outside of the Emergency Department, such as with the London Ambulance Service paramedics, the ICT department, and staff from the Urgent Treatment Centre.
You will have the chance to develop your administrative skills through a programme of structured appraisals, support and development.
We are looking for a compassionate and collaborative team member who is passionate about the NHS and wants to support our improvement intiaitives.
Please note this is a full time position working shift patterns including weekends, nights and bank holidays
Main duties of the job
The post holder will be responsible for providing a customer orientated reception service and clerical support to the clinical teams in the Emergency Department and Same Day Emergency Care (SDEC) service. This is to include accurately registering patient attendances and updating details onto the hospital databases. They will also be required to assist in any enquiries from internal or external agencies
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ qualifications
- Good general education
- GCSE Maths
Experience
- 1 year experience working in an office environment
- Experience of working in a customer focus environment
- Experience of working in a healthcare setting
Skills/knowledge/ abilities
- Good communication skills
- Methodical and accurate
- Keyboard skills
- Organisational skills
- Knowledge of Cerner and/or Adastra ICT systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Imperial College Healthcare NHS Trust
Address
Charing Cross Hospital
London
W6 8RF
https://www.imperial.nhs.uk/
- Company
- Imperial College Healthcare NHS Trust
- Location
- London, United Kingdom W6 8RF
- Employment Type
- Permanent
- Salary
- £27948.00 - £29468.00 a year
- Posted
- Company
- Imperial College Healthcare NHS Trust
- Location
- London, United Kingdom W6 8RF
- Employment Type
- Permanent
- Salary
- £27948.00 - £29468.00 a year
- Posted