Product Specialist

Location: Hybrid Working Available/Remote

Salary: Competitive + Excellent Benefits

Imperium Financial Recruitment is pleased to be working with a market-leading software provider to recruit an experienced Product Specialist with a strong background in insolvency and Turnkey IPS.

This position offers an exciting opportunity to join an innovative business that supports insolvency professionals across the UK. You'll play a key role in helping clients get the very best from their software while providing expert guidance, technical support and exceptional customer service.

Working as part of a dedicated support team, you will:

• Act as the main point of contact for customer support enquiries.
• Provide expert advice on the functionality and use of Turnkey IPS.
• Investigate and resolve technical and user-related issues.
• Record and manage support cases accurately using the internal support system.
• Work alongside colleagues across technical and product teams to resolve client queries efficiently.
• Assist the Helpdesk team with incoming support requests.
• Deliver online and on-site client support and software guidance where required.
• Build long-term client relationships through outstanding service and product knowledge.

The ideal candidate will possess:

• Proven experience using Turnkey IPS (SQL and/or Cloud), which is essential.
• Previous experience within an insolvency practice, ideally gained over two to five years.
• Excellent understanding of insolvency processes and case management.
• Strong organisational and time management skills.
• Outstanding communication and interpersonal abilities.
• A customer-focused approach with excellent problem-solving skills.
• Confidence using Microsoft Office applications.
• A positive, proactive attitude and the ability to work independently and as part of a team.

The successful candidate will receive:

• Competitive salary.
• Performance-related bonus.
• Hybrid working.
• Ongoing learning and development.
• Career progression opportunities.
• Generous holiday allowance with additional entitlement based on length of service.
• Private healthcare.
• Company pension.
• Death in service cover.
• Complimentary parking.
• Company social events.
• An extra day's holiday on your birthday.
• A friendly, collaborative and supportive working culture.

If you have hands-on experience with Turnkey IPS and are looking to move into a rewarding role where you can support insolvency professionals and make a genuine impact, we'd love to hear from you.