1st / 2nd Line Helpdesk Engineer

Job Title: 1st / 2nd Line Helpdesk Engineer
Location: Wigan
Work Structure: Office based
Salary: £25,000 - £30,000

We are working with an expanding Managed Service Provider in Wigan who pride themselves in fantastic customer service, specialising in managed security infrastructure, IT support and internet / VOIP services.

You will be working within a collaborative environment with a highly skilled team of professionals who deliver solutions to a wide range of organisations across the North West.

Benefits:

• Competitive salary dependent on experience
• Professional development and growth plan
• Full support/induction and training
• Collaborative and supporting team environment
• Workplace pension

Technical Skills:

• Microsoft Office 365
• Antivirus solutions
• Internet Connectivity
• Active Directory / Group Policies
• Cloud support (Azure, AWS)
• Backup systems (Veeam, backup exec etc)
• Software and hardware installs
• Networking Protocols - DNS, DHCP, TCP/IP, WAN/LAN

Day-to-day:

• Ensure IT issues raised via phone, email, ticketing software are all logged correctly
• To resolve issues adhering to SLA's, ensuring to update helpdesk system
• Install new hardware (printers, servers, work stations etc)
• Install software for end users
• Ensure issues / tickets are resolved or escalated to completion
• Set up accounts, passwords (new and resets), permissions
• Monitoring IT systems and infrastructure
• Helping the team with any internal or external projects
• Occasional on-site visits

If you meet the specification above and you're ready to take your career to the next level, please apply for immediate consideration!

Keywords: IT Support Engineer, MSP Engineer, 1st/2nd Line, Helpdesk Technician, Help Desk

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.