2nd Line Engineer

Role: 2nd Line Engineer
Location: West London
Salary: £25,000 to £30,000

Join my clients dynamic team of skilled professionals where you'll play a vital role in delivering top-notch technical support to their diverse clientele. As a member of our team, you'll be responsible for providing day-to-day telephone and remote assistance at both 1st and 2nd line levels.

To excel in this role, you should possess experience supporting Windows 10/11 and the latest Mac OSX operating systems within a business network environment.

Benefits - Guaranteed Bonus / Location Allowance / Training / Great Team / Events / Clear progression

Additionally, you'll need expertise in:

• Troubleshooting and resolving issues over the phone and remotely at the 2nd line level.
• Hands-on experience with deskside hardware/software installation, configuration, and troubleshooting.
• Proficiency in configuring and troubleshooting Microsoft 365 tools such as Outlook, Teams, Exchange Online, and Active Directory.
• Strong understanding and practical knowledge of network configuration and troubleshooting, including DHCP, Routers, Switches, and Firewalls
• Ability to troubleshoot, fix, and support mobile devices including Android and iOS phones and tablets using Intune / JAMF
• Prior customer service experience in a help desk environment, utilizing helpdesk applications to manage tickets within the defined SLAs.

In addition to technical skills, we're looking for individuals who possess the following qualities:

• Enthusiastic and driven individual with a can do attitude
• Proactive problem-solving skills and a creative approach to the challenges you will face.
• Exceptional customer service skills with the ability to interact effectively with clients at all levels.
• Strong interpersonal skills to build and maintain client relationships.
• Excellent organizational skills, including time management and administrative tasks.
• Ability to thrive under pressure in a client-facing environment while meeting weekly targets.
• Excellent verbal and written communication skills with keen attention to detail in ticket management and documentation.
• As part of our team, you'll report directly to the internal help desk manager and participate in weekly team meetings to review performance and plan for the week ahead. If you're ready to take on this exciting opportunity, we encourage you to apply and be part of our success story.

What we offer:

• Join a great team looking to continue their upward trajectory.
• Hybrid working
• Competitive salary with an even better benefits package!
• Engage with cutting edge technology, be at the forefront of IT innovation
• Certification training
• Team socials
• & so much more!

Like the look of what you see? Apply today to be immediately considered!

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.