2nd Line IT Engineer

Job Title: 2nd Line Engineer
Location: Milton Keynes
Job Type: In office until probation ends, then hybrid (2 days in office)
Salary: £32,000 - £35,000 DOE

Our client is dedicated to providing top-tier IT services to a diverse range of clients. They pride themselves on their customer-focused approach and ability to solve complex technical problems efficiently and effectively. We are looking for an established 2nd Line IT Support Engineer to join their team and help continue to deliver exceptional support to a wide range of clients.

Key Responsibilities:

• Work on various client based projects
• Resolve complex technical issues
• Diagnose software and hardware faults
• Helpdesk support for AV, phone, hardware issues

Personal Attributes:

• Extensive use of Office 365 package
• Knowledge and experience working on server infrastructure and networking
• Understanding of Network protocols - DNS, DHCP, TCP/IP, WAN, LAN
• Experience with virtualisation - Hyper-V / VMWare / Citrix etc
• MS Certs highly desired
• Fantastic communication skills, confident talking with seniors
• Enthusiastic with a can-do attitude
• Great team player, happy to help each other out

Benefits:

• Group Income and Life Insurance
• Perkbox
• Personal Development Days
• Ride to work scheme
• Exam success rewards
• Pension contribution
• Employee Assistance Programme
• Certification investment & training

If you are a motivated and skilled IT professional looking for a challenging and rewarding role, we would love to hear from you! Please apply for immediate consideration and interview!

Key Words: Senior IT Technician, 2nd line, 2nd/3rd line, Senior IT Engineer, Field Engineer, MSP Engineer

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.