IT Desktop Support Engineer

Role: IT Desktop Support Engineer
Sector: Education Group
Location: West London - Fully Onsite
Package: Up-to £32,000, 24% Pension

Overview:

An Education Group based in West London is growing its IT team to manage the increasing volume of users, tickets, project work, and more!

This role provides a brilliant opportunity to work with cloud platforms, applications, servers, desktops, network equipment, deployment tools, and much more!!

Benefits: Excellent Holidays / Formal Training / 24% Pension / Career Progression / Flexible Hours

Key Responsibilities:

• Provide technical support to end-users, including troubleshooting hardware and software issues.
• Install, configure, and maintain Windows OS (Windows 10 & 11)
• Office 365 administration - User account setups & support, licencing, on/off boarding
• User administration through Active Directory and Group Policy
• Set up and maintain printers, scanners, and other peripheral devices.
• Manage and support mobile devices (e.g., tablets, laptops) within the organization.
• Deploy and manage applications using Intune/Endpoint Manager and SCCM
• Collaborate with IT team members to implement new technologies and solutions.
• Document support activities, including resolutions and troubleshooting steps.
• Assist with basic network support tasks, including connectivity issues and network troubleshooting.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Proven experience in desktop support or a similar role.
• Strong knowledge of Windows operating systems (Windows 10/11) and Office 365 applications.
• Experience with hardware setups, including desktops, laptops, printers, and peripherals.
• Basic understanding of networking concepts and protocols.
• Familiarity with mobile device management (MDM) solutions, for eg., Intune or AutoPilot
• Ability to troubleshoot technical issues and provide timely resolutions.
• Excellent communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar are a plus.

HOW TO APPLY:

Click appply ASAP to be considered for interviews --- Interviews are being held as of 09/04/24

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.