IT Support Technician

My client is a world-renowned retail manufacturing company, with several sites spread across the globe. They're looking for a dedicated IT Support Technician who is eager to learn and improve their craft. If you're looking for a role with a close-knit team, and also a sense of independence, then this may be the role for you.

IT Support Technician
£25,000 - £30,000
Durham/Onsite

Day-to-Day:

• Provide first-line support to end-users, addressing hardware and software issues promptly and effectively.
• Assist users with troubleshooting, resolving technical problems, and offering guidance on system usage.
• Respond to help desk tickets and service requests promptly.
• Install, configure, and maintain desktops, laptops, printers, and other hardware components.
• Perform software installations, updates, and patches on user devices.
• Assist in maintaining and troubleshooting network infrastructure, including routers, switches, and wireless networks.
• Document solutions to common issues and create user guides as needed.
• Ensure integrity of data and backups are in line with policies and disaster recovery plans.

Tech Stack:

• Windows Server
• Office 365
• Azure
• Networking
• Hardware
• Desktop Support

Company Benefits:

• 32 Days paid annual leave
• Opportunities for career growth and development
• Collaborative and supportive work environment
• Tight-knit, technically strong team to support you
• Social events for the team

If you're interested in learning more about this exciting opportunity or would like to apply, please hit apply now. For any queries or further information, feel free to reach out to me on 0191. 249. 3639 or via email at (url removed).

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.