IT Support Technician

Role: IT Support Technician
Location: Kirby, Liverpool
Salary: £20,000 - £26,000 DOE

We are currently looking to recruit an IT Support Technician for a well-established Managed Service Provider based on the outskirts of Liverpool. The company are growing their team and are on the look out for an enthusiastic 1st/2nd Line Engineer who has experience working at this level.

The successful candidate will be responsible for providing technical assistance to clients covering IT Support, Networking and Infrastructure using Microsoft packages, AD, email management, hardware & software support.

Responsibilities:

• Responding to queries either in person, email or over the phone
• Managing tickets, resolving or escalating
• Installing and configuring computer hardware operating systems and applications
• Setting up new users' accounts and profiles and dealing with password issues
• Anti-virus monitoring and support
• Backup management
• Occasionally attend client sites when required
• Supporting the roll-out of new applications
• Provide or update documentation to help with processes
• Prioritising and managing many open cases at one time

Technical and personal requirements:

• Knowledge of basic networking including understanding of TCP/IP, DNS, DHCP, WAN/LAN
• Office 365 Administration
• Antivirus / Security platforms
• Virtualisation - VMWare or Hyper-V
• Windows Operating Systems and Server support
• Excellent diagnostic and problem solving skills
• Good communication skills
• Ability to work well in a team
• Ability to provide step-by-step technical help and advice

Benefits:

• 25 days holiday plus bank holidays
• Free on-site parking
• Wellbeing packages / Gym memberships
• Regular team socials
• Company annual bonus
• Flexible working structure
• Great pension scheme

If this role is of interest to you, please apply for immediate consideration and interview.

Keywords: IT Support Engineer, IT Technician, Computer Technician, IT Support Analyst, 1st line, 2nd line

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.