Senior IT Specialist (Manchester Area)

Role: Senior IT Specialist

Location: Manchester City Centre (On-site)

Salary: £50,000 - £65,000 DOE

Are you an experienced IT Support Specialist ready to take your career to the next level? This is a rare opportunity to join a world-leading client within the gaming industry, working from their state-of-the-art, high-tech creative office space in the heart of Manchester.

As a Senior Engineer, you’ll play a key role in delivering exceptional technical support to a global user base of over 1,000 staff. You’ll be collaborating closely with international teams to maintain high standards and ensure seamless IT operations.

Benefits:

• 20 days holiday, plus bank holidays (3 extra days off aligned globally)
• Health & Wellbeing plans including life insurance, dental and eyecare etc
• Corporate Gym rates, cycle to work scheme
• Annual performance and pay reviews
• Certificate funding to grow your experience
• Opportunity to travel to their overseas offices
• A high-tech forward-thinking, creative work environment
• Work with passionate, expert-level team working on cutting-edge projects
• Office perks including discounts, party events, free kitchen, coffee shop & baked goods, movie screenings as well as onsite pool tables, arcade machines etc.

What we’re looking for:

• A seasoned IT Support professional (3rd Line) with the ability to solve and manage network and infrastructure issues
• Ability to solve complex escalations / major incidents
• A generalist of IT, someone who is happy working all levels of support (1st to 3rd Line)
• Willingness and flexibility to travel internationally as part of the role
• Experience supporting and mentoring junior team members, leading by example
• Excellent troubleshooting and communication skills
• A passion for technology and a proactive, solution-oriented mindset
• Previous experience working within the gaming industry would be highly desired!

Technical abilities:

• Microsoft Windows Operating System including package: Office 365, Teams, Zoom, OneDrive, PowerShell, SharePoint, Autopilot, Active Directory
• Cloud – Azure/Entra ID/AWS
• Jira ITSM
• AV Hardware knowledge/installs
• Networking issues/connectivity – Firewalls, Routing, Switches etc
• VPN protocols
• Infrastructure management (servers, migrations, installations)

If you're driven, technically sharp, and looking for a fresh challenge in a global, fast-paced environment — please apply for immediate consideration.

Key Skills: Senior IT Specialist, Senior IT Engineer, 3rd Line, Infrastructure Engineer, Senior Infrastructure Engineer, IT Support Lead, IT Team Leader, Global IT Support, 4th Line, Senior IT, gaming industry