UK - Senior Social Manager

The RoleWe're looking for a Senior Social Manager to own the success of a portfolio of accounts, fuelling client growth through bespoke, market-leading channel strategies on some of our largest clients, while managing and developing junior team members working under them.

This role requires building strong client relationships, ensuring high-quality campaign delivery and strategy, identifying growth opportunities, and fostering team development. You'll be trusted to lead on strategy independently, with clients viewing you as a genuine strategic partner rather than a day-to-day contact.

This is a great opportunity for someone who enjoys owning accounts end-to-end, driving both client growth and team development, and shaping how our channel proposition evolves.

Key ResponsibilitiesClient RelationshipsOwn and build long-lasting relationships with key client contacts, with the client viewing you as a trusted partner and a reason to continue working with IncubetaEnsure clients receive proactive updates on performance, actions, and strategy to support account growthManage communications within your area of responsibility, ensuring they are in line with client needs and add valueConfidently and clearly communicate strategic outcomes, insights, and recommendations in calls and meetings, highlighting current and future plans and their valueAct as a point of escalation for client queries or issues, including on smaller accounts sitting within your teamImmerse yourself in the business on key clients, with a strong understanding of their business, priorities, competitors, and productAccount Management & StrategyEnsure the setup, implementation, and ongoing management of campaigns and budgets is to a high standard, aligned with best practices and meeting client goalsImplement and follow QA processes to ensure high-quality executionEnsure the rollout of our proposition across accounts, including effective use of our proprietary technologyComplete forecasts for existing clients as accurately as possible, utilising templates and all available data sourcesEnsure there is a clear, forward-looking strategic plan in place within your remit on accounts, aligned with client size, goals, and long-term growthIndependently own channel strategy on your accounts with no input required from Client DirectorsProactively roll out new tests and ideas to improve performance, effectively analysing and communicating conclusions and next stepsIndependently and successfully manage large client projects within your remitDrive the improvement and development of our channel proposition, best practices, and team processesSupport our external brand through marketing collateralDemonstrate a strong understanding of platform, industry, or wider digital marketing changes that may impact activity, proactively feeding these back to clients and into strategyEnsure smaller accounts owned by direct reports are managed to a high standard, achieving performance goals and maximising GPSupport client satisfaction across all Incubeta services on small and medium accountsWhere no Client Director is present, confidently lead on overall account strategy, ensuring client satisfaction across all Incubeta servicesIdentifying Growth OpportunitiesMaintain a strong understanding of Incubeta's services, supporting client growth through cross-sells of additional services or increases in scope or budgetSupport in identifying and selling similar opportunities on smaller accounts owned by team membersIdentify and lead the development of new avenues of GP, such as new products, tools, dashboards, or commercialising existing solutionsLead strategy for smaller new business proposals cross-channel, supporting the new business team in demonstrating value for clientsLead channel strategy for large new business proposals, including impactful audit insights and forecasts, while supporting wider strategy piecesTeam Management & DevelopmentSupport direct reports' professional development, providing regular constructive feedback and setting clear performance expectations, managing any performance challenges professionally and effectivelySupport direct reports in achieving their OKRs in line with business goals, with monthly check-ins to review progressSupport direct reports and junior team members with prioritisation, in line with task urgency and client priorityEnsure balanced and clear delegation of tasks and workload amongst the junior team on shared accountsShare efficiencies, learnings, and strategies from your accounts with the wider team to support broader developmentWhat We're Looking ForProven experience managing large, complex client accounts within a performance marketing or digital media agencyA track record of building trusted, strategic client relationships that drive retention and advocacy, not just deliveryStrong campaign management and QA discipline, with the ability to run channel strategy independentlyDemonstrated success identifying and converting growth opportunities, including cross-sell and new business contributionExperience managing and developing junior team members, including performance feedback and OKR supportConfidence leading overall account strategy in the absence of a Client DirectorA proactive, test-and-learn mindset, with genuine interest in improving agency proposition and processWhy Join UsOwn strategy and delivery across some of our largest, most strategically important accountsGenuine autonomy to lead channel strategy without requiring Client Director sign-offDirect input into shaping Incubeta's wider channel proposition, best practices, and team processesClear scope to grow team leadership experience, developing junior team membersBe part of a collaborative, high-performance Digital Media team with strong new business involvementOur PackageSalaryWe benchmark salaries against the industry to remain highly competitive.

Salaries are regularly reviewed and progress alongside your development. Performance-related bonuses are also available. BenefitsA flexible, credit-based benefits package including healthcare, pension contributions, gym memberships, and more.

PoliciesForward-thinking policies designed to support a high-performance and balanced working culture.

Learning & DevelopmentDedicated in-house L&D support with structured development reviews every six months, plus ongoing career support to help you progress.

What to Do NextIf this sounds like the right next step, apply now - we'd love to hear from you.

Full-Time