IT Apprenticeship

At Independent Forgings and Alloys, they pride themselves on being a leading provider of high-integrity forged products for global premium quality markets. With nearly 225 years of heritage in metalworking, they've built a reputation for technical excellence, innovation, and customer-focused flexibility.

• Assist with user account creation, password resets, and access permissions using Active Directory
• Provide basic training and create user-friendly documentation to help users solve common technical issues independently
• Support service level agreements (SLAs) and handle escalations using the ticketing system, ensuring adherence to ITIL best practices
• Deliver IT support via remote access tools (e.g., TeamViewer) and in-person, resolving issues related to hardware, software, and network connectivity
• Diagnose and resolve technical issues with desktops, laptops, printers, and software applications (e.g., Microsoft Office, Business Central, Microsoft 365)
• Assist with hardware upgrades, replacements, and inventory tracking of IT assets
• Support network troubleshooting, including Wi-Fi, VPNs, and ensuring robust network security
• Automate updates, manage group policies, and deploy security patches using tools like PowerShell scripting
• Gain experience in cloud computing platforms such as Cisco Meraki, Ubiquiti, and Microsoft 365

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Number skills
• Team working

• English GCSE, grade 5/C (Essential)
• Maths GCSE, grade 4/C (Essential)