Workday HCM Lead /Consutlant
Role: Workday HCM Lead Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.
Location: Hybrid working with office-based at Swindon, Stockton and Newport, with flexibility depending on business needs, UK
Duration: Permanent
Role Type: Hybrid Role Overview:
Workday HCM Lead is a senior specialist role providing technical leadership and subject matter expertise
matter expertise across Workday Human Capital Management within a complex government
shared services environment.
Working as part of a multi-disciplinary delivery team, you will provide hands-on configuration
expertise alongside technical leadership, design assurance and supervisory support. You will act
as a senior trusted adviser and escalation point, ensuring solutions are robust, scalable,
compliant and aligned to Client and wider government standards . Key Responsibilities:
Act as a senior Workday HCM authority, providing functional and technical leadership
across areas such as:
Core HCM
Organisations, Staffing Models and Job Architectur
Business Process Framework
Compensation, Absence, Talent and/or Performance (depending on scope)
Oversee ticket queue management across the AMS team, ensuring workload is prioritised effectively, and resources are aligned to demand .
Enforce SLA/KPI frameworks, proactively monitoring performance against response and
resolution targets and driving continuous improvement where breaches occur.
Ensure effective communication with business stakeholders, providing timely updates on
incidents, service performance, and changes impacting operations.
Define, promote and assure best practice for Workday HCM configuration, design and
support across the team.
Provide technical assurance and peer review of designs, configurations and changes
delivered by colleagues, system integrators and third-party suppliers.
Lead and facilitate complex requirements-gathering and design workshops, translating
business needs into clear functional designs and configuration decisions.
Drive business process improvement, standardisation and optimisation in line with shared
services and government best practice and reduce incident volumes.
Oversee enhancements, releases and regulatory changes, ensuring quality, compliance
and auditability.
Provide oversight of testing activities including system testing, integration testing and
user acceptance testing, acting as an escalation point for complex defects and issues.
Build and maintain effective working relationships with senior HR stakeholders,
programme leadership, architects and suppliers.
Provide clear and timely communication of risks, options and recommendations to
support decision-making.
Support transition to service and ongoing operational support, including knowledge
transfer, documentation and handover to support teams.
Provide day-to-day technical supervision, coaching and mentoring to Band D/E
colleagues and contractors.
Contribute to capability development, knowledge-sharing and succession planning within
the Workday team.
Essential Skills, Knowledge and Experience:
Significant experience working with Workday HCM in a senior configuration,
implementation or support role.
Deep understanding of end-to-end HR processes within large, complex organisations.
Proven experience providing technical leadership, assurance or oversight within ERP or
SaaS environments.
Experience supervising, mentoring or coaching other consultants, analysts or partners.
Strong experience gathering, validating and translating complex business requirements
into functional designs.
Excellent stakeholder management and communication skills, with the ability to influence
at senior levels.
Experience working within a structured delivery environment, such as Agile, SAFe or hybrid methodologies.
Desirable Experience:
Experience working within a government, public sector or shared services environment.
Exposure to Workday Payroll and integrations with third-party payroll providers.
Experience supporting Workday integrations, reporting and analytics.
Previous experience with other ERP solutions (e.g. Oracle e-Business Suite or Fusion) to
support transformation, data migration or operating model design. xkybehq
Relevant Workday or professional certifications.
Location: Hybrid working with office-based at Swindon, Stockton and Newport, with flexibility depending on business needs, UK
Duration: Permanent
Role Type: Hybrid Role Overview:
Workday HCM Lead is a senior specialist role providing technical leadership and subject matter expertise
matter expertise across Workday Human Capital Management within a complex government
shared services environment.
Working as part of a multi-disciplinary delivery team, you will provide hands-on configuration
expertise alongside technical leadership, design assurance and supervisory support. You will act
as a senior trusted adviser and escalation point, ensuring solutions are robust, scalable,
compliant and aligned to Client and wider government standards . Key Responsibilities:
Act as a senior Workday HCM authority, providing functional and technical leadership
across areas such as:
Core HCM
Organisations, Staffing Models and Job Architectur
Business Process Framework
Compensation, Absence, Talent and/or Performance (depending on scope)
Oversee ticket queue management across the AMS team, ensuring workload is prioritised effectively, and resources are aligned to demand .
Enforce SLA/KPI frameworks, proactively monitoring performance against response and
resolution targets and driving continuous improvement where breaches occur.
Ensure effective communication with business stakeholders, providing timely updates on
incidents, service performance, and changes impacting operations.
Define, promote and assure best practice for Workday HCM configuration, design and
support across the team.
Provide technical assurance and peer review of designs, configurations and changes
delivered by colleagues, system integrators and third-party suppliers.
Lead and facilitate complex requirements-gathering and design workshops, translating
business needs into clear functional designs and configuration decisions.
Drive business process improvement, standardisation and optimisation in line with shared
services and government best practice and reduce incident volumes.
Oversee enhancements, releases and regulatory changes, ensuring quality, compliance
and auditability.
Provide oversight of testing activities including system testing, integration testing and
user acceptance testing, acting as an escalation point for complex defects and issues.
Build and maintain effective working relationships with senior HR stakeholders,
programme leadership, architects and suppliers.
Provide clear and timely communication of risks, options and recommendations to
support decision-making.
Support transition to service and ongoing operational support, including knowledge
transfer, documentation and handover to support teams.
Provide day-to-day technical supervision, coaching and mentoring to Band D/E
colleagues and contractors.
Contribute to capability development, knowledge-sharing and succession planning within
the Workday team.
Essential Skills, Knowledge and Experience:
Significant experience working with Workday HCM in a senior configuration,
implementation or support role.
Deep understanding of end-to-end HR processes within large, complex organisations.
Proven experience providing technical leadership, assurance or oversight within ERP or
SaaS environments.
Experience supervising, mentoring or coaching other consultants, analysts or partners.
Strong experience gathering, validating and translating complex business requirements
into functional designs.
Excellent stakeholder management and communication skills, with the ability to influence
at senior levels.
Experience working within a structured delivery environment, such as Agile, SAFe or hybrid methodologies.
Desirable Experience:
Experience working within a government, public sector or shared services environment.
Exposure to Workday Payroll and integrations with third-party payroll providers.
Experience supporting Workday integrations, reporting and analytics.
Previous experience with other ERP solutions (e.g. Oracle e-Business Suite or Fusion) to
support transformation, data migration or operating model design. xkybehq
Relevant Workday or professional certifications.