Field Service Engineer

Industrious Recruitment is delighted to be recruiting for a Field Service Engineer on behalf of a leading organisation within its sector. This is an excellent opportunity for an experienced engineer to join a well-established business, providing technical support and maintenance services to customers across the Chester region.

Key Responsibilities

• Carry out fault diagnosis, repair, maintenance and preventative servicing of customer equipment.
• Achieve key performance targets including First Time Fix Rate, Mean Time Between Failures (MTBF), and stock accuracy.
• Implement Engineering Change Requests (ECRs) and Technical Bulletins (TBs) in line with company standards.
• Perform Planned Maintenance Inspections (PMIs) within agreed timescales.
• Provide effective technical support to customers both on-site and remotely.
• Deliver first-line IT support for integrated customer solutions.
• Work closely with customer IT teams to maintain and support networked systems and equipment.
• Build strong customer relationships through professional communication and exceptional service delivery.
• Keep customers informed of progress and estimated completion times throughout service visits.
• Liaise regularly with the Regional Field Service Manager to ensure effective service delivery across the region.

Skills & Experience Required

• Full UK driving licence.
• HNC/HND (or equivalent) in Electronic or Mechanical Engineering.
• Strong fault-finding and diagnostic skills across electronic and mechanical systems.
• Good understanding of hydraulic and pneumatic principles.
• Ability to read and interpret technical drawings and schematics.
• Experience providing IT support within a customer-facing environment.
• Good working knowledge of Microsoft Windows and Microsoft Office applications.
• Network certification or networking experience would be advantageous.
• Excellent communication and customer service skills.
• Flexible approach with willingness to travel and support colleagues across the UK and Ireland when required.

What's on Offer

• Opportunity to join a market-leading organisation.
• Varied and technically challenging field-based role.
• Ongoing training and development.
• Competitive salary and benefits package.