Dynamics 365 Product Owner

The role requires a MS Dynamics CRM Product Owner

• Focus on candidates with expertise in MS Dynamics CRM, specifically in areas such as Sales, Marketing, Customer Service, CDD Onboarding, and Case Management (exclude CVs related to CRM F&O).
• Verify the number of years of experience in MS Dynamics CRM.
• The candidate should possess strong Product Owner (PO) with BIZ visio
• Banking Domain Expertise: Candidates must have strong experience in the banking/financial domain.
• Dynamics 365 Certified Consultant, having worked as Product Owner
• Good experience in CRM within leading Banking organization
• Define and communicate the product vision and stakeholder alignment. Translate business goals into a clear vision and roadmap, continuously engage stakeholders and the development team, and make decisions to keep the product on track toward desired outcomes.
• Prioritize and manage the product backlog. Ensure backlog items are clearly defined, ordered by value and risk, and ready for development. Make trade-off decisions to maximize product value and adjust priorities based on feedback and changing business needs.
• Leading and/or participating in discovery analysis meetings with the client to understand current business processes that need to be incorporated into Dynamics CRM
• Expert in writing User stories with elaborate definition of done
• Conducting GAP analyses to determine difference between application and business processes
• Providing a demonstration of software and solution to prospects or at customer events
• Gathering system and software requirements and documentation of Product backlog/ User stories
• Creating documentation to define workflow and requirements
• Identifying creative solutions for processes that aren't fully accomplished by standard Dynamics CRM processing
• Working with the client to understand legacy data components and identifying and documenting the appropriate location for such data in Dynamics CRM.
• Designing, architecting and implementing integrations and migrations between Dynamics CRM and a variety of products
• Developing end user training documentation
• Training users in a hands on methodology
• Providing on going support to end users, assisting with trouble shooting or additional training via email, phone or site visits
• Maintaining and expanding client relationships through delivery of high-quality services
• Provide expert advice on the CRM Dynamics supported features and Banking domain
• Ability to work efficiently with offshore Agile team members
• Ability to share knowledge and train lower level staff
• Ability to communicate effectively, both orally and in writing.
• Desire to learn and grow
• Should be flexible and adaptable to work under tight timelines