Enterprise Architect

Role Summary

We are seeking an experienced Enterprise Architect – Onsite Lead to drive a strategic Agentic IVR transformation program for a leading banking client on GCP. This role combines deep architectural expertise with strong customer relationship management, acting as a trusted advisor to senior business and technology stakeholders.

Key Responsibilitie

• sServe as the primary onsite liaiso n for banking stakeholders, building strong, trust-based relationships across business, operations, and IT
• .Lead Agentic IVR architecture desig n using GCP (CXAS, Dialogflow CX, ADK, Vertex AI, Apigee) for banking use cases such as customer servicing, fraud checks, payments, and loan inquiries
• .Translate business goals into secure, compliant, and scalable AI-driven conversational solution s
• .Drive CX transformation and automation strateg y aligned with regulatory requirements
• .Ensure seamless integration with core banking systems, and CCaaS platform s
• .Establish governance, compliance, and AI guardrail s (data privacy, auditability, explainability)
• .Oversee delivery teams ensuring quality, performance, and resilienc e

.
Key Skil

• lsStron g banking domain experti se (retail, lending, payments, contact cente
• r)Expertise i n Conversational AI / IVR and GCP architectu
• reKnowledge o f Agentic AI, RAG, and API-led integratio
• nsExceptiona l stakeholder engagement and influencing skil

ls
Experie

• nce12–18+ ye ars in enterprise architecture / solution des
• ignProven experience in onsite client-facing roles in banking progr
• amsHands-on delivery of IVR / Contact Center / Conversational AI transformati
• onsExperience wi th large-scale digital transformation in regulated environme
• ntsTrack record of engaging executive stakeholders and driving CX initiati

ves
Preferred Qualificat

• ionsExperience working w ith Tier-1 banks or financial institut
• ionsStrong understanding of banking regulat ions (e.g., data privacy, PCI-DSS, GDPR equivale
• nts)Exposure to CCaaS platf orms (Google CXAS/CES, Genesys, NICE, Amazon Conn
• ect)Experience in multi-agent orchestration / agentic framew
• orksFamiliarity w ith AI governance, risk management, and model validation framew

orks
Certifica

• tionsGoogle Cloud Professional Architect (Mandatory/Prefe
• rred)Go ogle Professional Machine Learning Eng
• ineerCertification s in Conversational AI plat forms (Google CES, Dialogflow CX or equiva
• lent)TOGAF / Enterprise Architecture certifica