Scale usage Advisor
Scale Usage Advisor Roles & Responsibilities
Scale Usage Advisor Roles & Responsibilities
Key Accountabilities and Objectives
The Scale Advisor serves as the consumption lead for Copilot Chat and 1P Agents in defined accounts
Accountable for:
- Land intent and illustrate value for Copilot Chat and 1P agents
- Generating pipeline & drive incremental Copilot Chat and 1P Agent monthly active users (MAU)
- Orchestrate across CSAM/CSA (unified agreements) and Partner/FT (non-unified agreements) if deeper technical requirements are identified
Key Motions:
- Leverage propensity mapping for key accounts (LXP), MSXi
- Gain facilitated customer introductions from account team (AE, CSAM)
- Lead solution discovery to validate and/or generate intent with BDMs and TDMs
- Leverage CSA to drive deployment in Unified, Partner/FT in non-unified
- Enable Adoption champions and end-users with low-touch ACM resources
Key Activities:
- Deliver Copilot Chat Pitch & demos
- Deliver 1P agent pitch for both licensed and unlicensed Copilot users
- Align CSA/FT/ partner to support customer based on need
- Identify Unified opportunities
- Accelerate adoption w/ key programs/offers
- Manage operational activities (MSX)
- Surface key insights, challenges, and blockers with Supplier and Microsoft
KPIs:
- Pipeline generated
- Accounts Engaged
- Compete Wins