First Line Integrations Support Technician
Location: Woking (Hybrid after probation)Salary: £26,000 – £32,000 depending on experience
Do you have 1–2 years of experience in a software or IT support role? Are you someone who enjoys diagnosing technical issues and helping customers find solutions?
Whether you're already working in IT support or you’ve been developing your technical skills through study or personal projects and are looking for your first step into a professional IT role, this could be the perfect opportunity.
We’re looking for a proactive and customer-focused First Line Integrations Support Technician to join our growing team at InfoTrack. In this role, you’ll be the first point of contact for technical support within our Integrations team, helping customers resolve issues quickly and efficiently while delivering an excellent support experience.
About InfoTrack
InfoTrack is a market-leading provider of technology solutions for the conveyancing industry, helping law firms deliver a best-in-class service to people buying and selling homes.
As our market share continues to grow, so does the demand for our support services. That’s why we’re expanding our IT Integrations team to ensure our clients receive the high-quality technical support they expect.
What you’ll be doing
In this role, you will:
- Provide technical support via phone, email, and remote desktop tools
- Take ownership of support tickets and proactively resolve customer issues
- Deliver excellent customer service in line with agreed SLAs
- Accurately log all support requests within our ticketing system
- Help customers understand and use our systems by providing guidance, advice, and basic training
- Collaborate with senior team members on more complex technical issues
What we're looking for
Essential:
- 1–2 years of experience in a software or IT support role, or demonstrable technical experience gained through personal projects, study, or IT-related hobbies (e.g. building PCs, troubleshooting systems, gaming setups)
- Strong problem-solving and analytical skills, with the ability to investigate and diagnose issues logically
- Excellent communication skills, able to explain technical information clearly
- A meticulous and organised approach when managing support tickets and documentation
- A team player who can work both independently and collaboratively
- A willingness to learn new technologies and continuously develop technical skills
Desirable (but not essential):
- Experience working with APIs
- Basic knowledge of SQL
- Experience supporting legal or conveyancing software
Working Hours
Your working week will be 37.5 hours per week, typically 9:00am – 5:30pm initially, with opportunities for flexitime and hybrid working between home and our Woking office once probation is completed
Salary and Progression
The starting salary for this role is £26,000 – £32,000, depending on your skills and experience
You’ll also benefit from annual performance reviews, providing a clear pathway for career development and salary progression
Benefits and Rewards
At InfoTrack, we believe in rewarding our people and creating a positive workplace culture.
You’ll benefit from:
- 25 days annual leave, plus bank holidays
- Flexible working options, including hybrid working and flexitime after probation
- Private health insurance, including dental, optical and hearing cashback
- 24/7 health advice line and access to virtual GP appointments
- In-house barista: enjoy freshly brewed drinks throughout the day
- Office snacks, including fruit and refreshments
- Regular team breakfasts and lunches
- Recognition awards: £100 spot prizes for going above and beyond
- “Work From Anywhere” weeks: work remotely from a location of your choice
- Referral bonus: earn up to £2,000 for successful referrals
- Birthday and work anniversary gifts
- Regular social events including summer and Christmas parties, hikes, pub quizzes and more
If you’re looking to build your career in IT support while working with modern technology and a supportive team, we’d love to hear from you.
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